Communicating with Clarity, Impact & Influence
The capability to present and communicate messages with confidence, clarity and impact and effectively relate to and engage with others to build positive relationships.
Examples of indicative behaviours across all levels of leadership:
Lead Self
- Listens to, understands and respects others views
- Uses sound communication skills of active listening, paraphrasing to check for understanding, and appropriate language depending on the audience
- Uses body language and tone of voice in a positive manner fitting with the context and intention of the interaction
Lead Others
- Delivers appropriate, motivating messages over sustained periods
- Strives for a win/win outcome in negotiations, proactively works to understand other perspectives and takes these on board to build common ground
- Facilitates open and honest dialogue and creates a safe environment to learn, give and receive feedback
- Compiles, organises and presents robust proposals
Lead Other Leaders
- Negotiates firmly, tactfully, and persuasively in contentious situations to resolve differences and achieve outcomes
- Uses robust proposals/presentations to influence/persuade senior stakeholders and leaders
- Delivers motivating messages and gains commitment throughout the university
Lead the Organisation
- Is an ambassador for Ulster University across a wide range of networks, proactively influencing key decision makers on the strategic direction of the business
- Delivers difficult messages with confidence, integrity, objectivity and empathy
- Effectively communicates highly complex issues to a wide range of internal and external audiences
- Presents motivating and engaging ideas and proposals throughout the university, nationally and internationally
Capability - Drives Performance Excellence
The capability to strive for high performance whilst maximising resources to achieve results that are aligned with the goals of the University.
Examples of indicative behaviours across all levels of leadership:
Lead Self
- Strives to exceed performance expectations by identifying better ways of working
- Takes responsibility for own performance
- Seeks feedback from other staff members and line manager to help improve performance
Lead Others
- Draws on the expertise of others to improve results, uses all resources available to ensure success for individuals and teams
- Challenges self and the team to achieve high quality results aligned with goals of the University
- Delegates responsibility, clarifies expectations and gives staff autonomy in important areas of their work
- Recognises and values individuals' achievements, knowledge and capabilities in the team
- Holds self and others accountable in the team for achieving results related to their areas of responsibility and related targets
Lead Other Leaders
- Collaboratively develops high level plans and strategies that clearly define required outcomes, then drives to deliver results
- Identifies and removes potential barriers or hurdles to ongoing and long term achievement of outcomes
- Optimises expertise within the organisation to improve overall performance and delivery of University outcomes
- Provides the required resources and motivational support to staff in achieving success within their own role or aspiring towards higher levels within the University
Lead the Organisation
- Instils a mindset of achievement that fosters a quality focus in the University to ensure ideas and intended actions become reality
- Identifies and addresses significant risks to the achievement of University objectives
- Champions the identification, recognition, and celebration of successes at Ulster University
- Energises individuals to strive towards a compelling vision of the future by embracing and embodying Ulster's values in all aspects of their work