Library Chat & Library Answers

Details of recent changes to Library Chat and the recently re-named Library Answers FAQ service.

4 February 2021

Library Chat

The Library has increased the number of staff operating the Library Chat service. Staff will be available to take queries via chat throughout the following hours (excluding University holidays):

Monday-Thursday 9am-9pm
Friday 9am-8pm
Saturday & Sunday 1-5pm

You can find the new Library Chat button on key pages across the website and on the Library Answers site. Find out more about Library Chat on the Library Help page.

Library Answers

The Library Help service has been renamed Library Answers. Use Library Answers to search across comprehensive FAQs or to submit a question of your own.