Video Library

Video clips providing walk through of some of the main IT services provided to students

Welcome to our Video Library, which contains short 'walk through' videos of some of the main IT services we provide to students.

We would ask that if you are viewing these videos in any public area (such as via a Student Workstation in the Library or IT Labs whilst on campus) that you would show courtesy to other users of the facilities by using headphones to listen to the audio.

Self-Service Banner (SSB) Record

Using SSB to retrieve your IT account details such as your email address and initial network password and/or check your registration status (which affects your access to Blackboard).

Watch the Self-Service Banner video

Network Password

Using the Password Kiosks or the Online Password Changer to reset your network password.

This password is  used to access services such as Portal, Email, eduroam WiFi and Student Workstations.

Watch the Network Password video

Student Portal

Accessing the Portal, with a walk through of the main services and information online for students.

This includes the Student Administration, Library & IT and free software sections.

Watch the Student Portal video

Office 365 Student Email

Using O365 via the web browser, and an overview of how to configure your student email to use via an email client or smart device.

Watch the Student Email video

Software Downloads - Microsoft 365 Apps for enterprise

Using your Ulster University email credentials to download a free copy of Microsoft 365 Apps onto your personal device(s).

Watch the video on downloading Office 365 Apps


Office for Digital Learning (ODL) have created a number of contextual support videos within the Blackboard Wiki, and support videos are also embedded within various Blackboard courses.