Password information for use of University services.

Feb 2019 update: please note that we have launched Self Service Password Reset (SSPR). Please see below for more details.

To login to the University Portal and centrally supported student workstations, you will need a username and network password.

Username: Your student email address or your Student ID (this is on your student card e.g. B12345678)

Your network password.

To retrieve your initial network password, you can use the Banner system. To reset your network password while on campus, you can use the Password Kiosks.

Self Service Password Reset (SSPR)

SSPR allows you to register alternate details (text message, alternate email address, secret questions and answers) which will validate you as genuine when resetting your own password via Office 365. It will become mandatory for all Office365 mailboxes prior to the start of Academic Year 19/20, but we would strongly encourage you to register for this enhancement to your account security as soon as possible. For more information including guides and a link to SSPR registration, please see here

Online Password Changer

Until it is made redundant by the mandatory registration for SSPR as above, all students can also use the Online Password Changer from any location. You will need your student PIN number (initially set to your date of birth in DDMMYY format). Please allow up to 15 minutes for the new password to take effect on all systems. It is case sensitive, so must be typed exactly as seen on screen.

If you require further assistance, please contact the ISD Service Desk quoting your student ID and we can reset it to the initial password shown in your Banner record on your behalf, for you to retrieve as outlined above.

Watch video walkthrough

Office 365 Email And OneDrive

Current students (including graduates of academic year 16/17)

All current students (including graduates of academic year 16/17) have been provided an student email address. This means you can access your email directly via using your email address as the username, and your network password (as outlined above).

Password issues related to Office 365 email can be resolved as per the network password mechanisms outlined above.

Graduates from academic year 15/16 and earlier

For all graduates of academic year 15/16 and earlier, your email address and email password will remain as originally provided to you. You can access your email directly via

Please see the details below for your login credentials. Note that you will still use your separate Office 365 email password.

Username: Your student email address (ending

Your Office 365 password (sometimes referred to as your email password). To retrieve your initial email password, you can use the Banner system.

What do I do if this initial email password doesn’t work?

You may have changed your Office 365 password from the initial one provided at registration. If the password is now unknown, you can request an “Office 365 password reset” via an email to the Service Desk ( ), stating details such as your Student ID and student 365 email address which will help us to identify and authenticate you as genuine.

We may request further personal information from you to assist us in this process, based on information held within your Student Banner (SSB) record.

You should also use your alternative email address as listed in your SSB record, if possible.

More Information on Office 365

More information about Office 365 email is available. This includes how to connect your mailbox via an email client or mobile device.

More information about OneDrive is also available.