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Passwords

To login to the University Portal and centrally supported student workstations, you will need a username and network password.

Username: Your student ID (this is on your student card e.g. B12345678)
Password:

Your network password. To retrieve your initial network password, you can use the Banner system. To reset your network password while on campus, you can use the Password Kiosks. All students can also use the Online Password Changer from any location. You will need to know your student PIN number (initially set to your date of birth in DDMMYY format). You should allow up to 15 minutes for the new password to take full effect on all systems. As it is case sensitive, it must be typed exactly as seen on screen.

If you require further assistance, please contact the ISD Service Desk quoting your student ID and we can reset it to the initial password as shown in your Banner record on your behalf, for you to retrieve as outlined above.

To see a short "walk through" video of how to reset your network password, please

Click here

Office 365 Email And OneDrive

Current students (including graduates of academic year 16/17)

All current students (including graduates of academic year 16/17) have been provided an @ulster.ac.uk student email address. This means you can access your email directly via https://portal.office.com/ using your email address as the username, and your network password (as outlined above).

Password issues related to Office 365 email can be resolved as per the network password mechanisms outlined above.

Graduates from academic year 15/16 and earlier

For all graduates of academic year 15/16 and earlier, your email address and email password will remain as originally provided to you. You can access your email directly via https://portal.office.com/

Please see the details below for your login credentials. Note that you will still use your separate Office 365 email password.

Username: Your student email address (ending @email.ulster.ac.uk)
Password:

Your Office 365 password (sometimes referred to as your email password). To retrieve your initial email password, you can use the Banner system.

What do I do if this initial email password doesn’t work?

You may have changed your Office 365 password from the initial one provided at registration. If the password is now unknown, you can request an “Office 365 password reset” via an email to the Service Desk (servicedesk@ulster.ac.uk ), stating details such as your Student BCode and student 365 email address which will help us to identify and authenticate you as genuine.

We may request further personal information from you to assist us in this process, based on information held within your Student Banner (SSB) record.

You should also use your alternative email address as listed in your SSB record, if possible.

More Information on Office 365

More information about Office 365 email is available. This includes how to connect your mailbox via an email client or mobile device.

More information about OneDrive is also available.