Getting Started

Our guide to user of information services for students.

Your Guide to Information Services

ISD have two guides available depending on whether you will be attending campus or remote learning. They are:

  • Getting Started quick guide provides information and support for on campus learning including Email, Wireless and IT Laboratories.
  • IT Essentials for Remote Learning provides information and support to get you up and running quickly when learning remotely.

Induction Sessions

Information Services offers new students an overview of its services and guidance on how to access them.

This short presentation should be booked on your behalf by your Course Co-ordinator prior to your arrival at the University.

Please ask your Course Co-ordinator when your induction session is scheduled.

If you have missed your Induction session you can view a pdf version of the induction slideshow or alternatively watch the Induction video.

What You Need to Get Started

All students will require our services throughout their time at the University and in order to make full use of these you must make sure that you::

  1. Are fully registered with the University - see Academic Registry
  2. Have a University student ID card - see Academic Registry
  3. Have your University password details - see Passwords
  4. Have your email account details. All official University communications with students are distributed via your University email account - see Email Service
  5. Find out how to access your Library online account. Your student ID card is also your Library card for borrowing - see Library account

What You Need to Know

To help you get started using our services, listed below are some of the main things you will need to become familiar with:

  1. Where is the Library on my campus? - see Library locations
  2. How do I access the University Portal? - see Student Portal
  3. How do I find out about my Library subject resources? - see Subject Resources
  4. How do I find out about the services and facilities offered by ISD? - see ISD Student Experience
  5. How do I save to OneDrive, my online file storage? - see Using OneDrive
  6. How do I print, copy or scan documents? - see Print Service
  7. What services are offered by Reprographics? - see Reprographics Service

Getting Help

If you have a problem, help is available.

On-campus and have an ICT or Library query

Visit the Information Point in your Library

Off-campus and have an ICT query

Contact the Service Desk

In addition to core working hours, extended support is available from 5pm to 9am Weekdays, 24-hour Weekends, Bank Holidays and all year round.

IT Clinics

Should you need additional support to resolve an IT query or device issue which can not be resolved remotely, we are offering on-site campus IT support across the 4 campuses between 14th September 2020 and 2nd October 2020.

Available slots are can be booked through our online IT Clinic Appointments system. Log in using your email and network password and follow instructions. You will be contacted with a location and additional advice on keeping safe during your appointment.

Off-campus and have a library query

Refer to the Library Help System. If this does not resolve your query, contact your Library Issue Desk/Information Pointor your Subject Librarian.

Reprographics query

Email printpayment@ulster.ac.uk.

Student Charter

The Student Charter sets out the standards of service which the University aims to provide to students through the relevant parts of the Information Services Directorate (ISD). The Charter covers: