Getting Started
Your Guide to Information Services
A printed copy of the Getting Started quick guide which is a short leaflet to provide you with support for Email, Wireless and IT Laboratories is available from the Information Point within our Libraries.
Induction Sessions
At the beginning of the academic year (and also in January), Information Services offers new students an overview of its services and guidance on how to access them. This short presentation is booked on your behalf by your Course Co-ordinator prior to your arrival at the University. Please ask your Course Co-ordinator when your induction session is scheduled.
You can view a pdf version of the induction slideshow here in case you missed your induction session.
What You Need to Get Started
All students will require our services throughout their time at the University and in order to make full use of these you will need to:
| Make sure that you are fully registered with the University. | Academic Registry |
| Make sure you have a University student ID card | Academic Registry |
| Make sure you have your University password details | Passwords |
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Make sure you have your email account details. All official University communications with students are distributed via your University email account. | Email Service |
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Find out how to access your Library account. Your student ID card is also your Library card. | Library account |
What Do I Need to Know?
To help you get started using our services, listed below are some of the main things you will need to become familiar with:
| Where is the Library on my campus? | Library locations |
| How do I access the University Portal? | Portal |
| How do I find out about my Library subject resources? | Subject Resources |
| How do I find out about the services and facilities offered by ICT? | ICT Customer Services |
| How do I save to OneDrive, my online file storage? | Using OneDrive |
| How do I print, copy or scan documents? | Print Service |
| What services are offered by Reprographics? | Reprographics Service |
The Student Experience Worksheet is an instruction tool to help familiarise you with using the Library/IT, Blackboard and Portal facilities and resources.
Getting Help
If you have a problem, help is available.
| If you are on-campus and have an ICT or Library query | Visit the Information Point in your Library |
| If you are off-campus and have an ICT query: | |
If you are off-campus and you have a library query | Refer to the Library Help System. If this does not resolve your query, contact your Library Issue Desk/Information Point or your Subject Librarian. |
| If you have a reprographics query | Contact any of our campus locations. The locations and contact numbers are available from the Reprographic Services leaflet (PDF document). |
Student Charter
This Charter sets out the standards of service which the University aims to provide to students through the relevant parts of the Information Services Directorate (ISD). The Charter covers: