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Student email address change

Important Changes to your University Office 365 Account

Your University Office 365 account will be modified over the summer months as a precursor for future improvements that will provide Single Sign-On to Office 365 and (in later stages) ease of access to other University systems and services, such as Library, Blackboard and IT laboratories.

(Update 17th August 2017) IMPORTANT RE CHANGEOVER IN STUDENT EMAIL ADDRESSES: Due to difficulties with the supplier, the changes to your University Office 365 account will not be effective at this time.  Please continue to use your old email address until further advised. Please also see information on accessing Library OpenAthens

Change 1: The Format of your Email Address

During the summer, your email address will change as shown below:

Current Format

New format


Note that ‘email’ is no longer part of the address)

Emails will still be received to the ‘old’ address, and auto-forwarded to your new address. Going forward the format will be used for your primary email address.

Change 2: Accessing your Office 365 Account

When confirmed by Information Services in a further communication, when you access your Office 365 account (for your email and OneDrive), you will do so using:




Your University network password that you use to access the Portal and University PCs

(not the Office 365 password currently used to login to email)

Who will be affected?

The changes will affect all students in the current academic year (2016-2017).

What will be affected?

The changes will relate to your Office 365 services such as your University email account, your OneDrive online storage area and any other Office 365 service you may use. It will also affect the Office 365 user credentials on devices that you have linked to your Office 365 mailbox or the free version of Office that you may have downloaded. Your username will need to be updated.

Other online University services that you use such as Banner, Blackboard, student IT laboratories and wireless services will remain unchanged. Please see information on Library OpenAthens

Changes to your Office 365 account which may affect you when the change is confirmed are set out below.

Office 365 Service

What you need to do when the change is confirmed

Office 365 Pro Plus

You will need to reactivate your Office 2016 or Mac Office 2013 if they have been downloaded/installed onto one or more personal devices using Office 365 Pro Plus.

If the Office install is not re-activated, applications may change to read-only access.

Review the ISD webpage on Office 365 ProPlus for guidance on downloading & installing of Office 2016.

Please use your name email address:

OneDrive Sharing

Any OneDrive sharing configuration applied previously will need reset after your email address is changed.

OneDrive sharing allows collaboration of files/folders with other students, Ulster University staff and external recipients. Click here for further information

Review any currently shared file/folders in OneDrive other students, staff or external recipients – if required, note down any sharing details applied.

After the changeover, access your OneDrive and re‑apply the sharing configuration.

Redirecting your Office 365 email to personally owned email & recreating Inbox Rules

Any auto-forwarder applied to your email account, will need reset after the email address change.

If you have previously followed ISD guidance on redirecting Office 365 email to a personally owned email address then you must reapply the auto-forwarder after the email address change has been undertaken.

Follow the same ISD guidance to apply a redirect to a personally owned email address.

Similarly, Inbox Rules are not migrated and you will be required to re-create any rules you may have enabled e.g. to automatically move certain emails to subfolders, based on sender/subject.

Mobile Device – Email Setup

You must change the email address associated with accessing your Office 365 account from a mobile device.

Your new University email address will be in the format of:


Any Mobile Device (Windows, IOS, Android) setup to access your University Office 365 must be amended to reflect the change in email address above.

IMPORTANT NOTE: The device will require to be lock protected for University email to be configured correctly, in order to safeguard access to your email.

When will these changes take place?

The timetable below shows how the changes will affect you.


Current Students

Until advised

Continue accessing the Office 365 service directly, as set out in our guidance note.

When change is confirmed

Your University email address will be in the format of:


When you access your Office 365 account (for your email and OneDrive), you will do so using:

The username:

and your network password (the one you use to access the IT laboratories and wireless service).

IMPORTANT! On your first login to Office 365 using the new address format as above, please check to ensure that all your information has been transferred. In particular, please verify your Mail (including Calendar and Contacts) and OneDrive content as early as possible. If there is a problem, please contact the ISD Service Desk and this will be investigated.

Self-Service Portal:

Telephone: 028903 66777


How do I obtain more information?

Information Services has published a guide on its website.

This page will be updated as the transition progresses. We will also be sending out updates via email and our Twitter account: @UlsterUniISD.

We advise all students to check this information regularly over the coming months.