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Student email address change

Important Changes to your University Office 365 Account

Your University Office 365 account will be modified over the summer months as a precursor for future improvements that will provide Single Sign-On to Office 365 and (in later stages) ease of access to other University systems and services, such as Library, Blackboard and IT laboratories.

The following changes to your University Office 365 account are effective from 1 July 2017 onwards. Please note that all dates are provisional and may be subject to change.

Change 1: The Format of your Email Address

During the summer, your email address will change as shown below:

Current Format

New format


Note that ‘email’ is no longer part of the address)

Emails will still be received to the ‘old’ address, and auto-forwarded to your new address. Going forward the format will be used for your primary email address.

Change 2: Accessing your Office 365 Account

From 1 July 2017 onwards, when you access your Office 365 account (for your email and OneDrive), you will do so using:




Your University network password that you use to access the Portal and University PCs

(not the Office 365 password currently used to login to email)

Who will be affected?

The changes will affect all students in the current academic year (2016-2017).

What will be affected?

The changes will relate to your Office 365 services such as your University email account, your OneDrive online storage area and any other Office 365 service you may use. It will also affect the Office 365 user credentials on devices that you have linked to your Office 365 mailbox or the free version of Office that you may have downloaded. Your username will need to be updated.

Other online University services that you use such as Banner, Blackboard, Library services, student IT laboratories and wireless services will remain unchanged.

Changes to your Office 365 account which may affect you from 1 July 2017 onwards are set out below.

Office 365 Service

What you may need to Do from 1 July 2017 onwards

Office 365 Pro Plus

You will need to reactivate your Office 2016 or Mac Office 2013 if they have been downloaded/installed onto one or more personal devices using Office 365 Pro Plus.

If the Office install is not re-activated, applications may change to read-only access.

Review the ISD webpage on Office 365 ProPlus for guidance on downloading & installing of Office 2016.

Please use your name email address:

OneDrive Sharing

Any OneDrive sharing configuration applied previously will need reset after your email address is changed.

OneDrive sharing allows collaboration of files/folders with other students, Ulster University staff and external recipients. Click here for further information

Review any currently shared file/folders in OneDrive other students, staff or external recipients – if required, note down any sharing details applied.

After the changeover on 1 July 2017, access your OneDrive and re‑apply the sharing configuration.

Redirecting your Office 365 email to personally owned email

Any auto-forwarder applied to your email account, will need reset after the email address change.

If you have previously followed ISD guidance on redirecting Office 365 email to a personally owned email address then you must reapply the auto-forwarder after the email address change has been undertaken.

Follow the same ISD guidance to apply a redirect to a personally owned email address.

Mobile Device – Email Setup

From 1 July 2017 onwards, you must change the email address associated with accessing your Office 365 account from a mobile device.

Your new University email address will be in the format of:


Any Mobile Device (Windows, IOS, Android) setup to access your University Office 365 must be amended to reflect the change in email address above.

When will these changes take place?

The timetable below shows how the changes will affect you.


Current Students

Up to
30 June 2017

Continue accessing the Office 365 service directly, as set out in our guidance note.

1 July 2017

From 1 July 2017 onwards, your University email address will be in the format of:


When you access your Office 365 account (for your email and OneDrive), you will do so using:

The username:

and your network password (the one you use to access the IT laboratories and wireless service).


On your first login to the new Office 365 area, please check to ensure that all your information has been transferred.

If there is a problem, please contact the ISD Service Desk to restore any missing data.


Telephone: 9036 6777


How do I obtain more information?

Information Services has published a guide on its website.

This page will be updated as the transition progresses. We will also be sending out updates via email and our Twitter account: @UlsterUniISD.

We advise all students to check this information regularly over the coming months.