As part of our efforts to improve our services and support, ICT Customer Services will conduct an annual Staff Survey to gauge opinions and establish feedback from our staff.

During the second semester of Academic Year 17-18, ICT Customer Services (ICTCS) released our second survey to staff and a graphical summary of the results and findings can be seen by clicking on the thumbnail image below:

2018 Staff Survey Findings

In addition, we have provided a more comprehensive version of the staff results which includes anonymous comments received from individual staff members. We have used this feedback to shape our development and action plans. Further detail can be viewed via this link: Staff IT Survey Overall Findings

You can also see the summary and full report of all our annual surveys to date, as shown below.

Academic YearFull Report
2017-182018 Staff Survey Findings
2015-162016 Staff Survey Findings

Thanks to all staff for completing the survey and providing valuable feedback.  As shown in the results, we have outlined a number of ideas to help improve our service to you.

If you have any queries or further suggestions, please contact Ann McSherry (, ICT Service Centre Manager.