Skip to navigation Skip to content

Wireless Service (Eduroam)

Service Description

Eduroam (educational roaming), is a single, secure,  wireless  service available at a number of participating institutions worldwide.

Ulster University operates a "home" and "visited" Eduroam service. If you have already configured your laptop/mobile device, you should be able to connect to the "Eduroam" wireless network (SSID) in any wireless locations on campus where you find the service available.

Most areas within the University have wireless coverage, however if you do discover an area with limited wireless coverage please inform the University Service Desk.

Home Service (Ulster staff and students)

We operate a “Home” service which means that when you are away at another eduroam-enabled institution, you can use your Ulster credentials to connect to the internet via their eduroam service.

Benefits

  • You only have to remember one username and password (you will not need a guest or visitor account at the host institution)
  • Once your device is set up, it will automatically connect when there is an eduroam service within range – there is no further configuration required (see setup instructions below)
  • You will be able to access some of your home university resources remotely
  • Technical support will be available from your home University Service Desk (no need to source support at an unfamiliar organisation)

Visited Service (Visitors)

Visitors from an organisation that provides an eduroam “home” service for their staff and/or students should be able to use eduroam at Ulster.

Before your visit, you should set up your device according to your own organisation’s instructions.  Instructions on this page will only work for  Ulster University staff and students.

If you have any issues connecting to eduroam, support should be provided by your own organisation.

Whilst using eduroam, you are bound not only by Ulster Acceptable Use Code of Practice but also by JANET Acceptable Use policy and any similar policies in your own organisation.

Business Process

Before Travelling to another site

  1. It is advisable to check before visiting any eduroam institution, what level of service is provided. In particular, your laptop should be configured correctly for eduroam before you visit the remote site. There are a large number of eduroam-enabled institutions across the UK.  A list of those already participating in the eduroam initiative and the level of service they provide for visitors is available at the following link:
    Participating institutions
  2. Smartphone / tablet users may also find the "eduroam companion" app useful for finding eduroam-enabled sites when travelling. Download it from the App Store / Play Store for your device.
  3. Ensure you have configured your device for the eduroam connection using the Home Service Setup Guides provided below.

Whilst using eduroam, you are bound not only by Ulster Acceptable Use Code of Practice but also by JANET Acceptable Use policy and any similar policies in the visited organisation.

Home Service Setup Guides

You can download the following PDF documents to take you through the steps required to configure your device for eduroam. If your operating system is not listed below, please check this page again soon as we are developing documentation for other platforms.

Alternatively, you can download generic instructions and eduroam settings which may help you configure unlisted devices. If after following these instructions, you require additional assistance, please contact the Service Desk.

eduroam Home Service Certificate Download

Please Note: This step is only required if you have attempted to set up the eduroam connection using the Home Service Setup Guides above and found that the required certificate is not already listed on your device.

Ulster uses a CA security certificate for eduroam so that you can check and have confidence that you are connecting securely to genuine Ulster servers only. To ensure that your connection is secure, you need to install "Quovadis Root CA 2" authority (CA). To do this, you will need to use another wireless network or connect to 3G. From the table below, please click on the appropriate link for your device and install/configure following the instructions in the relevant support document (see Setup Guides above).

Platform/Device Download link Release date

Windows 7, Android & other devices

Download Security Certificate

Although eduroam may work if this certificate is not installed, it is strongly advised that it is used to ensure you are not exposed to security risks and your credentials remain safe.

Please Note: Any advice provided by the Service Desk for smartphone devices such as Blackberry or Android is on a 'best endeavour' basis and is not guaranteed to work.

Connection Difficulties

The operation of eduroam is dependent on operation of the other wifi networking services within Ulster. If you have pre-configured your eduroam connection as per the instructions provided and are still having difficulty connecting, please check the eduroam FAQ or contact the Service Desk.

Protecting your account details

Users must not share or encourage the sharing of eduroam credentials between each other. For instance, a user might want to provide temporary access for a friend or a visiting lecturer from a non-eduroam organisation might want immediate network access. It should be clear that this is not acceptable or safe behaviour.

Your password is not simply something that provides network access but is also a critical part of your online identity i.e. it is like a driving licence or passport and MUST NOT be shared with anyone.

Lending your eduroam credentials to a friend would result in you being held accountable for any misuse. It's also worth remembering that these credentials do not just provide access to a network, but will often provide access to e-mail, file storage and VPNs that may contain highly personal and sensitive information.

Supporting Materials

How to
obtain help

Ulster staff and students: Check the eduroam FAQ or contact the ISD Service Desk

Visitors: Contact IT support in your own organisation

Cost
(where applicable)

 

Service Metrics
(KPI/SLA statement)

 

Who can avail of the service?

Any Ulster staff or student and visitors to the Ulster University.

Service Owner

ICT Infrastructure

Keywords

  • eduroam
  • educational roaming
  • wifi