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Wireless Service (Eduroam)

Service Description

Eduroam (educational roaming), is a single, secure, wireless service available at a number of participating institutions worldwide.

Ulster University operates a "home" and "visited" Eduroam service. If you have already configured your laptop/mobile device, you should be able to connect to the "Eduroam" wireless network (SSID)  where you find the service available on campus.

Most areas within the University have wireless coverage, however if you discover an area with limited wireless coverage please inform the University Service Desk.

Home Service (Ulster staff and students)

The “Home” service means that when you visit other eduroam-enabled institutions, you can use your Ulster credentials to connect to the internet via their eduroam service.

Benefits

  • You only have to remember one username and password (you will not need a visitor account at the host institution).
  • Once your device is set up (see setup instructions below), it will automatically connect when there is an eduroam service within range – there is no further configuration required.
  • You will be able to access some of your home university resources remotely.
  • Technical support is available from Ulster University Service Desk (no need to source support at the host institution).

Home Service Setup Guides

The following PDF documents will guide you through the steps required to configure your device for eduroam. We review and develop new documentation for other platforms so if your operating system is not listed yet, please check back again soon.

Alternatively, you can download generic instructions and eduroam settings which may help you configure unlisted devices. If after following these instructions, you require additional assistance, please contact the Service Desk.

eduroam Home Service Certificate Download

Please Note: This step is only required if you have attempted to set up the eduroam connection using the Home Service Setup Guides above and found that the required certificate is not already listed on your device.

Ulster uses a CA security certificate for eduroam so that you can have confidence that you are connecting securely to genuine Ulster servers only. To ensure that your connection is secure, you need to install "Quovadis Root CA 2" authority (CA). To do this, use another wireless network or connect to 3G. From the table below, click the link for your device and install/configure following the instructions in the relevant Setup Guide above.

Platform/DeviceDownload linkRelease date

Windows 7, Android & other devices

Download Security Certificate 

Although eduroam may work if this certificate is not installed, it is strongly advised that it is used to ensure you are not exposed to security risks and your credentials remain safe.

Please Note: Advice provided by the Service Desk for smartphones is on a 'best endeavour' basis and not guaranteed to work.

Visited Service (Visitors)

The 'Visited' service means visitors from institutions providing an eduroam “home” service for their staff and students should be able to use eduroam at Ulster.

Before you visit Ulster, configure your device according to your own organisation’s instructions. Instructions on this page will only work for Ulster University staff and students.

If you have any issues connecting to eduroam, support should be provided by your own organisation.

Whilst using eduroam, you are bound by Ulster Acceptable Use Code of Practice, the JANET Acceptable Use policy and any similar policies in your own organisation.

Business Process

Before Travelling to another site

  1. Before visiting any eduroam institution, check what level of service is provided. There are a large number of eduroam-enabled institutions across the UK.  A list of those participating in the eduroam initiative and the level of service they provide is available at the following link: Participating institutions
  2. Smartphone / tablet users may also find the "eduroam companion" app useful for finding eduroam-enabled sites when travelling worldwide. Download it from the App Store / Play Store for your device.
  3. Ensure your device is configured correctly for eduroam before you visit the remote site using the Home Service Setup Guides provided below.
Whilst using eduroam, you are bound by Ulster Acceptable Use Code of Practice, the JANET Acceptable Use policy and any similar policies in the visited organisation.

Connection Difficulties

The operation of eduroam is dependent on operation of the other wifi networking services within Ulster. If you have configured your eduroam connection as per the instructions provided and are still having difficulty connecting, please check the eduroam FAQ or contact the Service Desk.

Protecting your account details

Users must not share eduroam credentials between each other. For instance, a user might want to provide temporary access for a friend, or a visiting lecturer from a non-eduroam organisation might want immediate network access. It should be clear that this is not acceptable or safe behaviour and would result in you being held accountable for any misuse.

Your password is not simply something that provides network access but is also a critical part of your online identity, often providing access to e-mail, file storage and VPNs that may contain highly personal and sensitive information, i.e. it is like a passport and MUST NOT be shared with anyone.

Supporting Materials

How to obtain help

Check the eduroam FAQ or contact the ISD Service Desk

Visitors: Contact IT support in your own organisation

Who can avail of the service?

Any Ulster staff or student and visitors to the Ulster University.

Service Owner

ICT Infrastructure