Information Services provides support to Student Administration during periods of Online Enrolment (OLE).
Information Services provides support to Student Administration during periods of Online Enrolment (OLE). An element of this support is the provision of IT facilities and services for the OLE sessions.
ICT Customer Services is responsible for the supply, deployment, testing, daily checking and post-enrolment recovery of PCs.
An Online Enrolment PC system incorporates a processor, screen, keyboard and mouse configured with a Microsoft operating system and Internet Explorer. A local printer is attached to those systems that require printing capability. Systems require a network connection and current network account to operate (login).
PCs in designated Student IT Laboratory areas are used by enrolling students and supported by temporary staff employed by the Academic Registry. These systems provide enrolling students with a secure suite of enrolment forms.
Information on the Online Enrolment process is published on the Student Administration website.
An internal ISD business process is available to staff in Student Administration and other University departments. This can be obtained via the Service Desk (see below).
ICT Customer Services follow a counterpart internal business process for Online Enrolment support covering the configuration, deployment, support and checking of the computer systems as well as management of the activity elements via the ISD Service Desk.
Academic Registry/Finance Office personnel must notify the ISD Service Desk of issues encountered.
The Service is owned by: