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Mobile Device Support

Mobile Devices are defined by Information Services as Smartphones and Tablets, running operating systems such as iOS (Apple) and Android (Google).

While laptops are recognised as a type of mobile device, they run the same operating systems as desktop PCs (Microsoft Windows and Mac OS) and hence are specifically not included in this category. Separate arrangements for the secure use of staff laptops exist in the form of the Secure Laptop Service.

Information Services offers direct support to corporately owned* iOS mobile devices, while providing self-help guides and ‘best endeavour’ support to personally owned devices via our Mobile Device FAQs.
Currently, ISD does not offer direct support to staff or students related to other mobile device operating systems, such as Android and Blackberry.

Please refer to the service descriptions to be found using the links on the right.

* 'Corporately owned' is defined as those devices supplied directly via Information Services or those devices purchased by Central Administrative Departments. Faculty based staff must address support requests to their Faculty IT Staff.

ActiveSync Email Configuration and related security features


It is important to note that all staff members, including those using personally owned devices, who wish to use corporate e-mail via ActiveSync are required to enable:

  • remote locking on their mobile device
  • remote wipe/data removal on their mobile device
  • device encryption (see below)
  • a PIN/Password on their mobile device

Remote Wipe


Since ActiveSync connection allows the device access to University corporate information, these features help to protect the device from unauthorised access while providing a means of remotely wiping all data (including personal data) from any lost device. More details on remote wipe functionality can be found in our Remote Wipe FAQ.

Those staff who cannot or do not wish to enable these features may still access their corporate email accounts on their personally owned mobile devices through the Web via Outlook Web App (OWA).

iOS Device Encryption: encryption is automatically enabled on an iOS (iPhone or iPad) device when a passcode is set on an iPhone 3GS or later device running iOS4.0 or above. This is enabled via Settings – General – Passcode Lock. After the passcode is set, scroll down to the bottom of the screen and verify that the text "Data protection is enabled" is visible.

Android Device Encryption: device encryption may be possible on any full-disk encryption compliant device (normally those using Android Honeycomb 3.0 or above). You should consult your device’s user guide or manufacturer’s website to establish if full-disk encryption is supported and to establish if your device supports an Android upgrade, if currently running a lower version. To quickly check if your device may support encryption, check if your device has any reference to Encryption within the Settings.
Please note that Information Services do not recommend any Android upgrade or encryption attempt without prior consultation with the device's user guide or manufacturer's website, and cannot be held responsible for any loss of personal data which occurs as a result of any device failure. The use of any personal device for University email, and hence acceptance of the need for device encryption, is at your own discretion.

It should be noted that some older mobile devices may not support device encryption and will therefore no longer be compliant with ActiveSync security requirements.

Advice on ActiveSync configuration and the prerequisite security features are available in the iOS and Android User Guides via our Mobile Device FAQs.