ISD

Data Restores and Backups

Data Restores and Backups

Provision of restore of data and specific backup requests.

Service Description

  • Provision of restore of data from corporate databases, HOME folders and Departmental FileShares
  • Specific backup requests can be accommodated via a Service Desk call.

Details required are: Server, frequency, schedule limitations, Disaster Recovery considerations

Business Process

Information to be provided to the Service Desk must include the following details:

  • Date of last known existence of file or folder
  • Path of file or folder to be restored including server name, where appropriate
  • Destination path required
  • Indication of whether the file is to have a different name or to be overwritten

How to obtain help

The Service Desk will provide support to those unable to avail of it through the Service Catalogue Entry and self-help resources.

Contact the ISD Service Desk.

Service Desk Metrics (KPI/SLA statement)

Normally within 24 hours of Service Desk call logged.

Who can avail of the service?

All University employees and associates.

Service Owner

ICT Infrastructure