ISD

Core Business Services Uptime Report

Core Business Services Uptime Report

The percentage uptime for the key University corporate online services.

Service Availability for 2017-2018

The report below shows the percentage uptime for the key University corporate online services. The report for the current academic year is presented on a month by month basis. Where the service availability falls below 99.91%, an explanation is provided in the supplementary information below the table.

Service Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Avg
Portal 100 99.9999.3899.6298.1499.3398.23      99.24
Blackboard 99.97 100 99.99100100100100      99.99
UniDesk 99.97 99.97 99.9599.9399.9799.9499.96      99.96
Library
Catalogue
99.49 100 99.9910010099.83100     99.90
E5 Finance 100 100 100100100100100      100.00
CoreHR 99.94 10099.8310010010099.75      99.93
Banner 99.94 100 100100100100100      99.99
Outlook
Web Access
100 100 100 10010099.97100      100.00
RDWeb 100 100 100 100100100100      100.00
VPN 100 10099.98100100100100     100.00
Cognos 100 100 100100100100100      100.00
Website 100 100 10099.9910010099.99      100.00
Alumni System 100 100 99.6210010010099.99      99.94
Eduroam 100 100 99.9799.9999.9100100      99.98
Network Core 100 100 100 100100100100      100.00
August Library - Financial rollover consequence
OctoberPortal - CPU & disc space issues & drop from load balance loop due to memory cache issue
NovemberPortal - Web nodes lost connection to database
DecemberPortal - Java Application had become unresponsive
JanuaryPortal - Non-responsive JVM on each of the web nodes
 Library - 3rd party Capita outage affecting Prism
FebruaryPortal - Unidentified stability issues with Luminis
 CoreHR - Scheduled outage for upgrading Oracle operating systems on BT servers