Core Business Services Uptime Report

Service Availability for 2017-2018

The report below shows the percentage uptime for the key University corporate online services. The report for the current academic year is presented on a month by month basis. Where the service availability falls below 99.91%, an explanation is provided in the supplementary information below the table.

Service	Aug	Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun	Jul	Avg
Portal	100	99.99	99.38	99.62	98.14	99.33	98.23						99.24
Blackboard	99.97	100	99.99	100	100	100	100						99.99
UniDesk	99.97	99.97	99.95	99.93	99.97	99.94	99.96						99.96
Library Catalogue	99.49	100	99.99	100	100	99.83	100						99.90
E5 Finance	100	100	100	100	100	100	100						100.00
CoreHR	99.94	100	99.83	100	100	100	99.75						99.93
Banner	99.94	100	100	100	100	100	100						99.99
Outlook Web Access	100	100	100	100	100	99.97	100						100.00
RDWeb	100	100	100	100	100	100	100						100.00
VPN	100	100	99.98	100	100	100	100						100.00
Cognos	100	100	100	100	100	100	100						100.00
Website	100	100	100	99.99	100	100	99.99						100.00
Alumni System	100	100	99.62	100	100	100	99.99						99.94
Eduroam	100	100	99.97	99.99	99.9	100	100						99.98
Network Core	100	100	100	100	100	100	100						100.00

August	Library - Financial rollover consequence
October	Portal - CPU & disc space issues & drop from load balance loop due to memory cache issue
November	Portal - Web nodes lost connection to database
December	Portal - Java Application had become unresponsive
January	Portal - Non-responsive JVM on each of the web nodes
	Library - 3rd party Capita outage affecting Prism
February	Portal - Unidentified stability issues with Luminis
	CoreHR - Scheduled outage for upgrading Oracle operating systems on BT servers