Welcome to our Video Library, a collection of short videos which are intended to assist you in the use of IT services supported by Digital Services.
Please ensure before opening any video that you have speakers or earphones connected and working on your device. If in a public area, and your audio output is via speakers, please be mindful of others.
Student Induction
IT Induction Slideshow
This talk through the IT Induction slideshow contains overview information on how to access our main IT services. Intended primarily for new students but may be useful for returning students wishing to refresh IT awareness.
Watch the IT Induction Slideshow
Passwords
Self Service Banner
For Initial Network Password and Registration Status.
This outlines how to retrieve your network password and email address and password from your Student Record, and how to check your registration status (for Blackboard access issues).
Watch the video for Self Service Banner
Password Kiosk and Online Password Changer
This outlines how to reset your Network password (for use at Student Workstations and online systems such as the Student Portal).
Watch the video for Password Kiosk and Online Password Changer
Access to Systems
Student Portal
This outlines how to access the Portal, and provides an overview of the main services within it.
Watch the video for Student Portal
Direct Email Access and Password Change
This outlines how to access your email, both via the Portal and also directly via Office 365 login – and how to change your email password.
Watch the video for Direct Email Access and Password Change
Free Software
Office 365 ProPlus
This outlines how to access the download via Office 365 for your free copy of Microsoft Office, for which you are licenced while studying at Ulster University.
Watch the video for Office 365 ProPlus
Blackboard Support
In addition to these Digital Services online videos, please refer to Office for Digital Learning’s Blackboard Support page on the Student Guide.