Video Library

A collection of short videos which are intended to assist you in the use of IT services.

Welcome to our Video Library, a collection of short videos which are intended to assist you in the use of IT services supported by Information Services.

Please ensure before opening any video that you have speakers or earphones connected and working on your device. If in a public area, and your audio output is via speakers, please be mindful of others.

Student Induction 
IT Induction SlideshowThis talk through the IT Induction slideshow contains overview information on how to access our main IT services. Intended primarily for new students but may be useful for returning students wishing to refresh IT awareness.
Self Service Banner
for Initial Network Password and Registration Status
This outlines how to retrieve your network password and email address and password from your Student Record, and how to check your registration status (for Blackboard access issues).
Password Kiosk and Online Password ChangerThis outlines how to reset your Network password (for use at Student Workstations and online systems such as the Student Portal).
Access to Systems 
Student PortalThis outlines how to access the Portal, and provides an overview of the main services within it.
Direct Email Access and Password ChangeThis outlines how to access your email, both via the Portal and also directly via Office 365 login – and how to change your email password.
Free Software 
Office 365 ProPlusThis outlines how to access the download via Office 365 for your free copy of Microsoft Office, for which you are licenced while studying at Ulster University.

Blackboard Support Information and Videos

In addition to these ISD online videos, please be aware that the Office for Digital Learning have created a number of contextual support videos within the Blackboard Wiki and also embedded in various Blackboard courses.