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Self Service Password Reset

Dedicated PCs, known as Password Kiosks, are located close to the Library Information Point on each campus.

Self-service password reset within O365 enables those with Staff and Student accounts to securely reset their University account password 24/7 without contacting the ISD Service Desk.

We strongly recommend that you enhance your account security by registering as soon as possible.The service will become mandatory for all Ulster University staff and students from 4th November 2019.

Before you can use SSPR you have to confirm your authentication methods, which will be at least two from the following three options:

  • your mobile phone (to facilitate a verification text message)
  • an alternate email address (to facilitate a verification email)
  • secret questions and answers

Registering for SSPR

Using SSPR to reset your password

  • Read the SSPR Reset Guide to see how to use your verification methods to conduct a password reset

Please note that if you change your password in Office 365 via SSPR, you should wait for a maximum of 30 minutes for your new password to fully replicate to all University services (e.g. Student Workstation login)