Why have I received a message that my Student Account is disabled?

Information Services is a major University administrative department with responsibilities covering library, academic and administrative computing, digital communications, media-technology services and reprographic services.

When attempting login to the student network and you are notified that your student account has become disabled, it is due to various internal situations such as:

  • Unpaid Fees
  • Leaver Status

Unpaid Fees

Tuition fees, accommodation fees and examination resit fees must be paid by the due date, otherwise you risk having access to various IT and Library services disabled.  

Students with unpaid tuition fees will be notified by email that their access to University IT and Library services is at risk. As per normal University practice, this email will be sent to the registered University email account - therefore, students are reminded that this account should be accessed regularly. Students with unpaid accommodation fees will be notified by email, via the email address registered on the Residential Services e-application system. Students with unpaid examination resit fees should refer to their green Communication of Results form sent from their Course Director.

Core University IT systems such as student computer workstations and the Portal will also issue reminder prompts. Students should resolve outstanding fee issues during this notification period, otherwise their account will be disabled. Accounts that have been disabled can be promptly re-activated, once the outstanding fees issue has been resolved.

Reason for HoldSolution
Outstanding Tuition FeeContact Fees Office tel: 028 7012 4252  or  fees@ulster.ac.uk
Outstanding Exam Resit Fee

Contact your campus Examinations Office (as follows):

Jordanstown & Belfast  tel: 028 9036 6422  or  examsjn@ulster.ac.uk
Coleraine  tel: 028 7012 4061  or  examsce@ulster.ac.uk
Magee  tel: 028 7167 5479  or  registrymg@ulster.ac.uk

Outstanding Accommodation Fee

Coleraine tel 028 7012 3271 or accommodationc@ulster.ac.uk

Jordanstown tel 028 9036 6394 or accommodationj@ulster.ac.uk

Magee tel 028 7130 9963 or accommodationm@ulster.ac.uk

Or alternatively, you can pay online at

Leaver Status

Students considered to be a 'Leaver' will also have their network account disabled at certain times during the academic year, as follows:

Possible Reasons for Leaver StatusSolution
You may not have successfully completed online enrolment or you have been coded as an Early Leaver or have had your enrolment suspended for any reason*

Contact your campus Registry Office:

Jordanstown & Belfast  tel: 028 9036 6251
Coleraine  tel: 028 7012 4221
Magee  tel: 028 7167 5258

You may not have been successful in completing your courseContact your Course Director. Accounts will be disabled 5 weeks following application of an unsuccessful code
You have successfully completed your courseAccounts are normally disabled following winter graduation for all students who have completed in the academic year

*if you return on the same or a different course, your account will be automatically re-activated

Please Note: Student email accounts remain active and are not affected by these processes.

If you cannot get logged into the student network (or any service using the same login details) and you believe that none of the above reasons apply, please contact either the relevant campus Information Point or the Service Desk