Why have I received a message that my Student Account is disabled?
Information Services is a major University administrative department with responsibilities covering library, academic and administrative computing, digital communications, media-technology services and reprographic services.
When attempting login to the student network and you are notified that your student account has become disabled, it is due to various internal situations such as:
- Unpaid Fees
- Leaver Status
Tuition fees, accommodation fees and examination resit fees must be paid by the due date, otherwise you risk having access to various IT and Library services disabled.
Students with unpaid tuition fees will be notified by email that their access to University IT and Library services is at risk. As per normal University practice, this email will be sent to the registered University email account - therefore, students are reminded that this account should be accessed regularly. Students with unpaid accommodation fees will be notified by email, via the email address registered on the Residential Services e-application system. Students with unpaid examination resit fees should refer to their green Communication of Results form sent from their Course Director.
Core University IT systems such as student computer workstations and the Portal will also issue reminder prompts. Students should resolve outstanding fee issues during this notification period, otherwise their account will be disabled. Accounts that have been disabled can be promptly re-activated, once the outstanding fees issue has been resolved.
|Reason for Hold||Solution|
|Outstanding Tuition Fee||Contact Fees Office tel: 028 7012 4252 or firstname.lastname@example.org|
|Outstanding Exam Resit Fee|
Contact your campus Examinations Office (as follows):
|Outstanding Accommodation Fee|
Coleraine tel 028 7012 3271 or email@example.com
Jordanstown tel 028 9036 6394 or firstname.lastname@example.org
Magee tel 028 7130 9963 or email@example.com
Or alternatively, you can pay online at
Students considered to be a 'Leaver' will also have their network account disabled at certain times during the academic year, as follows:
|Possible Reasons for Leaver Status||Solution|
|You may not have successfully completed online enrolment or you have been coded as an Early Leaver or have had your enrolment suspended for any reason*|
Contact your campus Registry Office:
|You may not have been successful in completing your course||Contact your Course Director. Accounts will be disabled 5 weeks following application of an unsuccessful code|
|You have successfully completed your course||Accounts are normally disabled following winter graduation for all students who have completed in the academic year|
*if you return on the same or a different course, your account will be automatically re-activated
If you cannot get logged into the student network (or any service using the same login details) and you believe that none of the above reasons apply, please contact either the relevant campus Information Point or the Service Desk