Users will schedule their conferences through their outlook calendar, so may make their own amendments and cancellations but may also avail of the following support during normal working hours*:

  • Self-service portal: may be used to pre-book technical support for a conference presentation that you are scheduling or request for the meeting to be recorded. Please allow a minimum of 24 hours notice.

Sign in to the UniDesk Self Service Portal

  • Email: servicedesk@ulster.ac.uk with booking/scheduling queries or general Video Conference enquiries.
  • Telephone: 028 9036 6777 if you require urgent help during a conference, or need to report a fault. Please have at hand the exact symptoms and locations involved.

* Monday - Thursday: 9:00-17:00 and Friday: 9:00-16:30. Faults reported to 028 9036 6777 outside of these times will be logged by our Out of Hours IT Service Desk.

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