Page content

If you have configured your device and have previously connected successfully to eduroam at another organisation, the issues may be caused by one from the following list.

Please check these, and if you are still experiencing difficulties, Contact the Service Desk.

Eduroam is dependent on other Wifi Services

The operation of eduroam is dependent on operation of the other wifi networking services within Ulster.

If you have pre-configured your eduroam connection as per the instructions provided and are still having difficulty connecting, please Contact the Service Desk.

Make sure your security certificate is up-to-date

You may not have the most up-to-date security certificate

To check if your certificate is up-to-date, go to the Ulster eduroam page and check the publish date listed beside the “Download Security Certificate” link.

If you configured your device before this date, you will need to update your certificate in order to connect.

Using the information/documents provided on the Ulster eduroam page, download and install the new certificate on your device.

How to contact the Service Desk

You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.

Service Desk Hours

Opening Hours

Monday - Friday 8am - 8pm
Saturday – Sunday 1.30pm – 5pm

Extended Closure - Easter and Christmas Holidays