ISD

Login error message

Login error message

If you experience a login problem, please check the error message displayed.

If you experience a login problem, please check the error message displayed.

Users are required to login using either a Staff (Ecode), Visitor (Vcode) or Associate (Acode) username and password. The login process is shown on a poster entitled 'Teaching Room Log On Process' located close to the PC.

If you experience a login problem, please check the error message.

Error Message 1

If you are a member of staff or an Associate and the error message states:

'The user name or password is incorrect.'

You must login again but prefix your Ecode or Acode with: ad\ (as described in the above poster). This should resolve the problem.

Error Message 2

If you have received the following error message:

'The security database on the server does not have a computer account for this workstation trust relationship.'

You must contact the ISD Service Desk immediately on extension 66777 (or 028 9036 6777). A member of our staff will be assigned to visit the room as soon as possible. Please wait until they arrive.