Paul Wickens

Paul Wickens

Job Title

Chief Executive


Dept. of Finance – Enterprise Shared Services


Paul is the Chief Executive of Enterprise Shared Services and CIO for the Northern Ireland Civil Service. He is a Deputy Secretary and sits on the Board of the Department of Finance. ESS employs around 750 staff and provides shared services to over 25,000 users for ICT, Digital Transformation, HR, Finance, Pensions and Property Management and has won a number of significant awards. These include a EFQM 3* Award; a Top 100 placing in the Sunday Times Best Companies to Work For Awards; and Shared Services & Outsourcing Network (SSON) European Award for Excellence in Transformation. Paul is responsible for Digital Transformation, ICT and Cyber Strategies and he chairs the Northern Ireland Cyber Leadership Board. His career spans over 30 years in the ICT (private and public) sector – in UK and internationally. Member of British Computer Society

Role at Ulster University

Paul occasionally lectures on MSc and MBA courses and has provided guidance to a PhD student in the area of shared services.  He has also guided course development to ensure graduates are getting the most relevant experience and expertise for key public sector jobs.  His particular areas of expertise are Innovation, Leadership, Change Management and Shared Services.