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Riverside Theatre - Front of House Skills Development

Working with the Theatre Manager and Front of House Manager to deliver a welcoming and efficient service to all customers in Riverside Theatre.


Outline of Activity

Working with the Theatre Manager and Front of House Manager to deliver a welcoming and efficient service to all customers in Riverside Theatre.

Learning Outcomes

The main learning outcomes will be:

  • Increased knowledge of Riverside Theatre and Ulster policies and procedures i.e. cash handling
  • Knowledge of legal requirements
  • Provide good customer service in an efficient and friendly manner
  • Teamwork with fellow volunteers and everyone that comes into contact with Riverside i.e. visiting companies
  • Arrive as detailed and in good time.

Assessment Details

Complete a workbook/log reflecting the skills you have developed during participating in this activity. This will be verified by the Riverside Manager or Front of House manager

Level of Commitment

20 hours to include:

2 hours per week on a show evening (over one semester)

Collating customer feedback

Related Staff