Core Business Services Uptime Report

The percentage uptime for the key University corporate online services.

Service Availability for 2017-2018

The report below shows the percentage uptime for the key University corporate online services. The report for the current academic year is presented on a month by month basis. Where the service availability falls below 99.91%, an explanation is provided in the supplementary information below the table.

Service Availability for 2017-2018
ServiceAugSepOctNovDecJanFebMarAprMayJunJulAvg
Portal 100 99.99 99.38 99.62 98.14 99.33 98.23       99.24
Blackboard 99.97 100 99.99 100 100 100 100       99.99
UniDesk 99.97 99.97 99.95 99.93 99.97 99.94 99.96       99.96
Library
Catalogue
99.49 100 99.99 100 100 99.83 100       99.90
E5 Finance 100 100 100 100 100 100 100       100.00
CoreHR 99.94 100 99.83 100 100 100 99.75       99.93
Banner 99.94 100 100 100 100 100 100       99.99
Outlook
Web Access
100 100 100 100 100 99.97 100       100.00
RDWeb 100 100 100 100 100 100 100       100.00
VPN 100 100 99.98 100 100 100 100       100.00
Cognos 100 100 100 100 100 100 100       100.00
Website 100 100 100 99.99 100 100 99.99       100.00
Alumni System 100 100 99.62 100 100 100 99.99       99.94
Eduroam 100 100 99.97 99.99 99.9 100 100       99.98
Network Core 100 100 100 100 100 100 100       100.00
Service Availability for 2017-2018
MonthService
August Library - Financial rollover consequence
October Portal - CPU & disc space issues & drop from load balance loop due to memory cache issue
November Portal - Web nodes lost connection to database
December Portal - Java Application had become unresponsive
January Portal - Non-responsive JVM on each of the web nodes
  Library - 3rd party Capita outage affecting Prism
February Portal - Unidentified stability issues with Luminis
  CoreHR - Scheduled outage for upgrading Oracle operating systems on BT servers