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Graduates from this course have gained employment with a wide range of organisations

  • All contact centre organisations globally

Graduates from this course are employed in many different roles

  • Business Manager
  • Customer Experience Professional
  • Resource Planner - Forecasting
  • Scheduling & Real Time
  • Operations Manager
  • Customer Advisor
  • Team Leader
  • Commercial & Account Manager

Overview

In this section

This is one of 5 levels of the first globally awarded University accredited customer contact programme.

Summary

This course provides a range of opportunities for part-time, online learning for those employed in the customer contact environment. Participants can enrol at any of the five distinct award levels to provide the most flexible learning package for this unique vocational qualification designed for the industry. A student can be enrolled on either a full three year degree or one of a series of linked awards each with a duration of approximately six months, which can lead directly to the final qualification.

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About this course

In this section

About

This unique programme, designed in conjunction with industry, recognises the growth, professionalism and importance of customer contact to many organisations worldwide. During the course of the programme, students will study a range of modules covering all aspects of the contact centre industry.

The course is currently undergoing a revalidation and will be subject to some changes for the 2017/18 year. Full details are available from the Course Director

Attendance

All modules are delivered online, with material distributed on a weekly basis and students are directed to recommended reading, webinars and a discussion forum. Additional student/staff “touch points” are provided at different stages of each programme, especially on commencement.

Start dates

  • September 2017
  • October 2017
  • November 2017
  • December 2017
  • January 2018
  • February 2018
  • March 2018
  • April 2018
  • May 2018
  • June 2018
  • July 2018
  • August 2018
How to apply

Entry conditions

We recognise a range of qualifications for admission to our courses. In addition to the specific entry conditions for this course you must also meet the University’s General Entrance Requirements.

In this section

A level

There is no A Level requirement for this course. Please refer to the Additional Entry Requirements for further information.

English Language Requirements

English language requirements for international applicants
The minimum requirement for this course is Academic IELTS 6.0 with no band score less than 5.5. Trinity ISE: Pass at level III also meets this requirement for Tier 4 visa purposes.

Ulster recognises a number of other English language tests and comparable IELTS equivalent scores.

Additional Entry Requirements

Applicants must:

(a) satisfy the University’s general entry requirements; and

(b) be in employment in the customer contact industry and working in or aspiring to be working in a supervisory or management role.

or as an alternative to (a),

(c) provide evidence of their ability to undertake the programme through the accreditation of prior experiential learning.

Exceptionally unemployed applicants may be considered for admission to the programme if, given their previous experience and background and future career aspirations, it is evident that the programme would directly benefit the applicant and that he or she would be able to cope with its demands.

Teaching and learning assessment

All modules are assessed by assignments that reflect the student's learning in the context of the organisation.

Exemptions and transferability

Studies pursued and examinations passed in respect of other qualifications awarded by the University or by another university or other educational institution, or evidence from the accreditation of prior experiential learning, may be accepted as exempting candidates from part of an approved programme provided that they register as students of the University for modules amounting to at least the final third of the credit value of the award at the highest level.

Careers & opportunities

In this section

Graduate employers

Graduates from this course have gained employment with a wide range of organisations. Here are some examples:

  • All contact centre organisations globally

Job roles

Graduates from this course are employed in many different roles. Here are some examples:

  • Business Manager
  • Customer Experience Professional
  • Resource Planner - Forecasting
  • Scheduling & Real Time
  • Operations Manager
  • Customer Advisor
  • Team Leader
  • Commercial & Account Manager

Career options

Graduates of this course will be equipped to progress to more advanced programmes of study. In addition, they will be in a better position to progress within their organisation, or indeed, within another organisation/sector. Academic progression may largely depend on the individual’s previous experience as well as their accumulated studies. Future study paths include the MSc Executive Leadership.

Students who exit with a sub-degree award will have a secure platform from which to further their careers by pursuing appropriate academic or professional qualifications and/or by developing their skills within the context of their current role, their organisation or another organisation/sector.

Apply

Applications to our part-time undergraduate courses are made through the University’s online application system.

How to apply

Start dates

  • September 2017
  • October 2017
  • November 2017
  • December 2017
  • January 2018
  • February 2018
  • March 2018
  • April 2018
  • May 2018
  • June 2018
  • July 2018
  • August 2018

Fees and funding

In this section

Fees (total cost)

Important notice - fees information Please note fees displayed are for 2017/18 Academic Entry. Fees are correct at the time of publishing. Additional mandatory costs are highlighted where they are known in advance. There are other costs associated with university study.
View Ulster University’s 2017 fees policy

Additional mandatory costs

Please refer to the Course Director for information on the fees associated with this course.

Tuition fees and costs associated with accommodation, travel (including car parking charges), and normal living are a part of university life.

Where a course has additional mandatory expenses we make every effort to highlight them. These may include residential visits, field trips, materials (e.g. art, design, engineering) inoculations, security checks, computer equipment, uniforms, professional memberships etc.

We aim to provide students with the learning materials needed to support their studies. Our libraries are a valuable resource with an extensive collection of books and journals as well as first-class facilities and IT equipment. Computer suites and free wifi is also available on each of the campuses.

There will be some additional costs to being a student which cannot be itemised and these will be different for each student. You may choose to purchase your own textbooks and course materials or prefer your own computer and software. Printing and binding may also be required. There are additional fees for graduation ceremonies, examination resits and library fines. Additional costs vary from course to course.

Students choosing a period of paid work placement or study abroad as part of their course should be aware that there may be additional travel and living costs as well as tuition fees.

Please contact the course team for more information.

Contact

Course Director: Mr Tim Moruzzi

T: +44 (0)28 9036 6589

E: t.moruzzi@ulster.ac.uk

Testimonials

Quote 1

"This was a fantastic course to be part of I’ve learnt so much over the 4 modules of which some the learnings I’m now putting into practice, it’s also given me so much confidence in what I’m doing as a planner now"

Quote 2

"Prior to this course if you said what’s the difference between Quality, Improvement and Excellence within the business I would have said nothing, all the same just called different, I now know this is wrong and I have a great grasp of what that is. It may sound silly but it’s has made an impact on my working life I now look at things so very differently.".