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This is the first globally awarded University accredited customer contact programme.


Study Customer Contact Management at Ulster University in the United Kingdom.

This course provides a range of opportunities for part-time, online learning for those employed in the customer contact environment. Participants can enrol at any of the five distinct award levels to provide the most flexible learning package for this unique vocational qualification designed for the industry. A student can be enrolled on either a full three year degree or one of a series of linked awards each with a duration of approximately six months, which can lead directly to the final qualification.

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About this course

In this section


This unique programme, designed in conjunction with industry, recognises the growth, professionalism and importance of customer contact to many organisations worldwide. During the course of the programme, students will study a range of modules covering all aspects of the contact centre industry.


All modules are delivered online, with material distributed on a weekly basis and students are directed to recommended reading, webinars and a discussion forum. Additional student/staff “touch points” are provided at different stages of each programme, especially on commencement.

Start dates

  • September 2016
  • January 2017
  • May 2017
How to apply

Entry conditions

We recognise a range of qualifications for admission to our courses. In addition to the specific entry conditions for this course you must also meet the University’s General Entrance Requirements.

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A level

There is no A Level requirement for this course. Please refer to the Additional Entry Requirements for further information.

English Language Requirements

English language requirements for international applicants
The minimum requirement for this course is Academic IELTS 6.0 with no band score less than 5.5. Trinity ISE: Pass at level III also meets this requirement for Tier 4 visa purposes.

Ulster recognises a number of other English language tests and comparable IELTS equivalent scores.

Additional Entry Requirements

Applicants must:

(a) satisfy the University’s general entry requirements; and

(b) be in employment in the customer contact industry and working in or aspiring to be working in a supervisory or management role.

or as an alternative to (a),

(c) provide evidence of their ability to undertake the programme through the accreditation of prior experiential learning.

Exceptionally unemployed applicants may be considered for admission to the programme if, given their previous experience and background and future career aspirations, it is evident that the programme would directly benefit the applicant and that he or she would be able to cope with its demands.

Teaching and learning assessment

All modules are assessed by assignments that reflect the student's learning in the context of the organisation.

Exemptions and transferability

Studies pursued and examinations passed in respect of other qualifications awarded by the University or by another university or other educational institution, or evidence from the accreditation of prior experiential learning, may be accepted as exempting candidates from part of an approved programme provided that they register as students of the University for modules amounting to at least the final third of the credit value of the award at the highest level.

Careers & opportunities

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Career options

Graduates of this course will be equipped to progress to more advanced programmes of study. In addition, they will be in a better position to progress within their organisation, or indeed, within another organisation/sector. Academic progression may largely depend on the individual’s previous experience as well as their accumulated studies. Future study paths include the MSc Executive Leadership.

Students who exit with a sub-degree award will have a secure platform from which to further their careers by pursuing appropriate academic or professional qualifications and/or by developing their skills within the context of their current role, their organisation or another organisation/sector.


Please apply only by completing the distance learning application form which is available from Ulster University's webpage.

How to apply

Start dates

  • September 2016
  • January 2017
  • May 2017

Fees and funding

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Fees (total cost)

Find out more about fees

Important notice - fees information Please note fees displayed are for 2017/18 Academic Entry. Fees are correct at the time of publishing. Additional mandatory costs are highlighted where they are known in advance. There are other costs associated with university study.

Additional mandatory costs

Tuition fees and costs associated with accommodation, travel and normal living are a part of university life. 

Where a course has additional mandatory expenses we make every effort to highlight them in the online prospectus. These may include residential visits, field trips, materials (e.g. art, design, engineering) inoculations, security checks, computer equipment, uniforms, professional memberships etc.

We aim to provide students with the learning materials needed to support their studies. Our libraries are a valuable resource with an extensive collection of books and journals as well as first-class facilities and IT equipment. Computer suites and free wifi is also available on each of the campuses.

There will be some additional costs to being a student which cannot be itemised and these will be different for each student. You may choose to purchase your own textbooks and course materials or prefer your own computer and software. Printing and binding may also be required. There are additional fees for graduation ceremonies, examination resits and library fines. Additional costs vary from course to course. 

Students choosing a period of paid work placement or study abroad as part of their course should be aware that there may be additional travel and living costs as well as tuition fees. 

Please contact the course team for more information.


Mr Tim Moruzzi

Course Director

T: 00 44 (0)28 9036 6589