This course focuses on the decisions that managers need to take with regard to operations management.


In the dynamic environment in which businesses operate the importance of business improvement cannot be ignored. Customer focus through streamlining of value chains is imperative. It presents challenges in terms of how we classify, relate to and manage the internal and external chain of customers. The ability to remove costs, optimise value creation, understand the competencies, and effectively reconfigure the organisation in the context of a continuous improvement philosophy is crucial.

This course can be taken individually or combined over a period of time towards a Postgraduate Certificate of Professional Development https://www.ulster.ac.uk/courses/201819/postgraduate-certificate-of-professional-development-16046

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About this course

In this section


The core activity of any organisation is its operations and organisational performance is determined by the quality of operations management. This course focuses on the decisions that managers need to take with regard to operations management; these include designing the appropriate operation for the business, planning and controlling operations activities and managing operational performance.

Areas covered include:

  • Project Management

  • Reconciling Operations with Business Strategy

  • Using a Process Approach

  • Process Analysis and Design

  • Capacity Management and the Impact of Variability

  • Inventory Management

  • Systems Dynamics

  • Quality Management

  • Lean Operations

  • Operational Excellence and Business Improvement

Linked programmes

MBA Business Administration, PgCertPD Postgraduate Certificate of Professional Development


100% Coursework - Class test i.e. an open-book case study question relating to a practical case study that the participants will have been working on as part of the course.


This course requires attendance onfour individual days from 10.15am to 5.30pm on:

Thurs 31 January 2019

Thurs 28 February 2019

Thurs 21 March 2019

Thurs 11 April 2019

Entry requirements

Any undergraduate degree and 3 years + management/leadership experience.

English Language Requirements

Applicants whose first language is not English must meet the minimum English entrance requirements of the University and will need to provide recent evidence of this (certified within the last two years).

Most of our courses require a minimum English level of IELTS 6.0 or equivalent, with no band score under 5.5. Trinity ISE: Pass at level III also meets this requirement.

Please see details of the English language qualifications and certificates we can accept - https://www.ulster.ac.uk/__data/assets/pdf_file/0005/177404/Other-english-language-tests-and-qualifications-2017.pdf

International applicants will also require a short-term study visa. Further information is available at https://www.ulster.ac.uk/international/visa-immigration

Start dates

  • 31 January 2019
How to apply


How to apply

The following page explains the postgraduate short course application procedure:

https://www.ulster.ac.uk/apply/how-to-apply/short-courses (choose postgraduate short courses)

Start dates

  • 31 January 2019

Fees and funding

In this section


Northern Ireland & EU:
England, Scotland, Wales
and the Islands:


Fees information

Information about how to pay for a course including different payment options is available at


Scholarships, awards and prizes

Fee waivers may be available to those who meet the eligibility criteria. More information is available from FlexEd@ulster.ac.uk


Email: FlexEd@ulster.ac.uk

Telephone: (+44) 028 9036 6680

For more information visit

Ulster University Business School

Department of Management, Leadership and Marketing