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This course focuses on the decisions that managers need to take with regard to operations management.


In the dynamic environment in which businesses operate the importance of business improvement cannot be ignored. Customer focus through streamlining of value chains is imperative. It presents challenges in terms of how we classify, relate to and manage the internal and external chain of customers. The ability to remove costs, optimise value creation, understand the competencies, and effectively reconfigure the organisation in the context of a continuous improvement philosophy is crucial.

This course can be taken individually or combined over a period of time towards a Postgraduate Certificate of Professional Development

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About this course

In this section


The core activity of any organisation is its operations and organisational performance is determined by the quality of operations management. This course focuses on the decisions that managers need to take with regard to operations management; these include designing the appropriate operation for the business, planning and controlling operations activities and managing operational performance.

Areas covered include:

  • Project Management

  • Reconciling Operations with Business Strategy

  • Using a Process Approach

  • Process Analysis and Design

  • Capacity Management and the Impact of Variability

  • Inventory Management

  • Systems Dynamics

  • Quality Management

  • Lean Operations

  • Operational Excellence and Business Improvement

Linked programmes

MBA Business Administration, PgCertPD Postgraduate Certificate of Professional Development


100% Examination - 3 hours duration which will typically require participants to answer 4 from 8 questions. Some questions will be essay type and others will involve the application of operations models and formulae.


This course requires attendance onthree individual days from 9.30am to 5pm on Friday 2 February, Friday 2 March and Friday 23 March 2018.

Entry requirements

Any undergraduate degree and 3 years + management/leadership experience.

English Language Requirements

International applicants whose first language is not English must meet the minimum English entrance requirements of the University, which is a minimum acceptable score for the British Council IELTS of 6.0 (with no contributing band of less than 5.5) or equivalent.

Start dates

  • 2 February 2018
How to apply


How to apply

The following page explains the postgraduate short course application procedure:

Start dates

  • 2 February 2018

Fees and funding

In this section


Northern Ireland & EU:
England, Scotland & Wales:

Fees information

Information about how to pay for a course including different payment options is available at

Scholarships, awards and prizes

Fee waivers may be available to those who meet the eligibility criteria. More information is available from



Telephone: (+44) 028 9036 6680