Advice for Ulster Accommodation Residents
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It is clear that the COVID-19 pandemic is having deep economic impact, with significant financial hardship for many across society and we understand our students are not exempt from this, with many losing part time jobs within the hospitality sector.
Student Support Fund
The University operates a Student Support Fund which makes funds available for those students suffering from genuine financial hardship at this time.
The Fund is open to all students who can demonstrate they are experiencing financial hardship, whether they live in university or private sector rented accommodation and we are working to fast-track applications through this difficult period for all.
More information will be provided to students shortly on the application process
If you are a student and have been advised by NHS 111 to self-isolate, please contact the Accommodation team at your campus using the numbers provided in the ‘Contact us’ section
- For health queries dial NHS 111
- Get Information from the Public Health Agency
- Get NHS advice on self-isolation
If you can't go home
The ResLife team will arrange self-isolation based on advice from the Public Health Agency. Ensure your mobile is switched on, and you have given your mobile contact number to the staff you have reported to.
Food, water and provisions
Regarding delivery of meals and other supplies it is crucial no-one enters your room.
Provisions, including any medication, will be brought to the door of the flat for collection during core business hours. Receipts will be retained, and settlement can be made at the end of the isolation period.
If you are in a cluster flat where another student is self-isolating
All students in the flat self-isolate now
Should the ‘at risk’ student become a confirmed case, then it is reasonable to assume that all individuals in that shared accommodation have been exposed to the virus.
Therefore, all should be isolated collectively. If living in standard rooms, students are advised to clean kitchens and bathrooms after use. Cleaning products will be supplied.
If you share(d) accommodation with someone who has been advised to self-isolate
You should contact NHS helpline on 111 and tell them about your situation. They will provide advice.
Inform ResLife team of the situation so they can discuss how we can help you manage it.
Under the current government and public health pandemic guidelines guests will not be permitted to stay in your university accommodation for the safety of you and your housemates.
The government and public health guidelines will continue to be reviewed and if there is a relaxation then this guidance will be updated to reflect that, in line with the NI Executive’s roadmap to recovery
Private rented accommodation
If you have a private tenancy contract, you should contact your landlord as soon as possible, if you think you are unable to pay your rent.
If you can’t find a solution to your issue with your landlord, you may wish to enter mediation by contacting the Housing Rights Mediation Service.
UUSU Advice Bureau
If you need further guidance or support with contacting your landlord or Housing Rights NI, please contact the UUSU Advice Bureau and an advisor will be in touch.
Information for Parents
Ulster University is working closely with NHS services and the Public Health Agency, who are responsible for taking the lead in any public health issue of this nature.
We are signposting staff and students to regular updates from PHA through www.ulster.ac.uk/coronavirus
My son/daughter has been advised by NHS 111 to self-isolate
They can self isolate at home.
Yes, if you are able to, collect them.
My son/daughter is currently self-isolating in University Accommodation
We would not advise that you travel to come to University Accommodation.
You will not be able to visit your son/daughter during the isolation period.
If there are specific items you feel they will need, or they have requested are brought to them, these should be wrapped/boxed and left at the Accommodation reception.
Contact Information for ResLife
ResLife understands that not all residents wish or are able to return home and will continue to provide accommodation for all residents for the remainder of the semester.