Advice for Ulster Accommodation Residents
Information for students terminating their contract early
If you wish to apply for early departure from your accommodation you will need to complete the early departure form.
How do I get my refund?
The ResLife team will make arrangements to process early departures, finalise accounts and process refunds owing.
Depending on the payment method for your fees, they may need to contact you for further information.
How long will it take to get my refund?
The ResLife staff ask for your patience as we work through the volume of transactions and queries.
We will endeavour to work through this as quickly as possible but please be aware it may take several weeks to complete.
I already left 2 weeks ago. Will I get a refund back to the date I left?
The early contract termination date is from 4 April 2020 for all students.
If you have prepaid rent beyond this date, then you are entitled to a pro-rata refund.
If you did leave earlier than this date, then you will be charged up to the early contract termination date of 4 April 2020.
I have already left but did not have time to clear my room as I thought it would be for a few weeks. Now I can’t get back. What about my things? Is there a charge to store my belongings until next year or until I arrange shipping?
In such exceptional circumstances we will deal with you on a case by case basis.
Please contact us on email@example.com to advise your belongings are still in your room.
The Government have confirmed that you are able to call to residences to clear your room as this is deemed to be ‘essential’ to allow you to return home for the foreseeable.
I have already left, cleared my belongings and cleaned my room, but I did not formally check-out or return my key. How do I do this?
To confirm you wish to depart please complete an early departure form.
Once received we will process your departure with effect from the early departure date of 4 April 2020.
Please keep your keys safe so that you can return it when postal services resume.
I have applied for 2020-21. Instead of a refund can I transfer the balance to next year?
Yes you can.
We will confirm the residual amount to be transferred to your 2020-21 account.
Please confirm by an email to firstname.lastname@example.org by Friday 27th March if that is what you wish us to do.
I can’t travel home and need to stay, but my parents have both lost their jobs, so I can’t afford to pay. Do I have to pay for accommodation if I stay after 4 April?
We understand this is a very challenging time and will work with each student on a case by case issue – the University Student Support Fund is available to support those students who are experiencing genuine financial hardship at this time.
The Student Support Fund information is available online and please contact Student Wellbeing by email: email@example.com and they can help.
If I want to go, but can’t travel, will I get my accommodation fees reduced?
There will not be a reduction in fees for students who remain in accommodation after 4 April.
If you are experiencing difficulty in making payments, you should contact us on: firstname.lastname@example.org
What happens with the Direct Debit and Recurring Card payments due in April 2020?
The Direct Debit and Recurring Card payments due in April will not be processed – this will give us time to work through all requests for early termination of contracts and departure forms.
Once this has been done we will be in contact with those students who are remaining in accommodation or departed but who owe fees to agree arrangements for the payment of fees up to their contact end date.
Can I stay for a few weeks and then check out?
If you require extra time to make travel arrangements for returning home, you will be able to terminate your contract after 4 April.
You will be charged up to the date you check-out of accommodation; if you have prepaid beyond that date you will receive a refund.
If I clear my room now, can I come back later, e.g. in May or June? If so, will I get my same room and location?
The University and ResLife closely follow the advice from the Public Health Authority and the Foreign and Commonwealth Office in relation to the spread of COVID-19 and associated travel restrictions; the advice is changing on a regular basis and can be accessed at the COVID-19 website.
Please contact us if you wish to travel and return and we can give you advice at that time in regard to accommodation.
Students that wish to remain in student accommodation
If I am staying in accommodation will I have to move rooms, or a different location?
When we have processed the check-out for students choosing to leave in the next week, we will have a clear understanding of how many students remain.
In some situations, we may be required to ask students to move rooms to retain a community
What facilities will be still operational if I do stay? Will reception in my building stay open? Will cleaning in my building still happen?
The ResLife team will continue to be contactable however appropriate restrictions will be in place to keep students and staff safe.
For those students who remain in accommodation more detailed information will be provided on how to contact the ResLife team, gain wellbeing support and connect with others at the University.
It is clear that the COVID-19 pandemic is having deep economic impact, with significant financial hardship for many across society and we understand our students are not exempt from this, with many losing part time jobs within the hospitality sector.
Student Support Fund
The University operates a Student Support Fund which makes funds available for those students suffering from genuine financial hardship at this time.
The Fund is open to all students who can demonstrate they are experiencing financial hardship, whether they live in university or private sector rented accommodation and we are working to fast-track applications through this difficult period for all.
More information will be provided to students shortly on the application process
If you are a student and have been advised by NHS 111 to self-isolate, please contact the Accommodation team at your campus using the numbers provided in the ‘Contact us’ section
- For health queries dial NHS 111
- Get Information from the Public Health Agency
- Get NHS advice on self-isolation
If you can't go home
The ResLife team will arrange self-isolation based on advice from the Public Health Agency. Ensure your mobile is switched on, and you have given your mobile contact number to the staff you have reported to.
Food, water and provisions
Regarding delivery of meals and other supplies it is crucial no-one enters your room.
Provisions, including any medication, will be brought to the door of the flat for collection during core business hours. Receipts will be retained, and settlement can be made at the end of the isolation period.
If you are in a cluster flat where another student is self-isolating
All students in the flat self-isolate now
Should the ‘at risk’ student become a confirmed case, then it is reasonable to assume that all individuals in that shared accommodation have been exposed to the virus.
Therefore, all should be isolated collectively. If living in standard rooms, students are advised to clean kitchens and bathrooms after use. Cleaning products will be supplied.
If you share(d) accommodation with someone who has been advised to self-isolate
You should contact NHS helpline on 111 and tell them about your situation. They will provide advice.
Inform ResLife team of the situation so they can discuss how we can help you manage it.
In light of the ongoing pandemic ResLife has been decided to suspend guests staying in accommodation overnight until further notice.
Private rented accommodation
If you have a private tenancy contract, you should contact your landlord as soon as possible, if you think you are unable to pay your rent.
If you can’t find a solution to your issue with your landlord, you may wish to enter mediation by contacting the Housing Rights Mediation Service.
UUSU Advice Bureau
If you need further guidance or support with contacting your landlord or Housing Rights NI, please contact the UUSU Advice Bureau and an advisor will be in touch.
Information for Parents
Ulster University is working closely with NHS services and the Public Health Agency, who are responsible for taking the lead in any public health issue of this nature.
We are signposting staff and students to regular updates from PHA through www.ulster.ac.uk/coronavirus
My son/daughter has been advised by NHS 111 to self-isolate
They can self isolate at home.
Yes, if you are able to, collect them.
My son/daughter is currently self-isolating in University Accommodation
We would not advise that you travel to come to University Accommodation.
You will not be able to visit your son/daughter during the isolation period.
If there are specific items you feel they will need, or they have requested are brought to them, these should be wrapped/boxed and left at the Accommodation reception.
Contact Information for ResLife
ResLife understands that not all residents wish or are able to return home and will continue to provide accommodation for all residents for the remainder of the semester.