Advice for Ulster Accommodation Residents


Ulster University has agreed that students living in the university’s student accommodation who wish to return home will be released from their contractual obligations from 4 April 2020 with no financial penalties.

Information for students terminating their contract early

If you wish to apply for early departure from your accommodation you will need to complete the early departure form.

Go to early departure form


Students that wish to remain in student accommodation


Financial Support

It is clear that the COVID-19 pandemic is having deep economic impact, with significant financial hardship for many across society and we understand our students are not exempt from this, with many losing part time jobs within the hospitality sector.

Student Support Fund

The University operates a Student Support Fund which makes funds available for those students suffering from genuine financial hardship at this time.

The Fund is open to all students who can demonstrate they are experiencing financial hardship, whether they live in university or private sector rented accommodation and we are working to fast-track applications through this difficult period for all.

More information will be provided to students shortly on the application process


Self Isolation

If you are a student and have been advised by NHS 111 to self-isolate, please contact the Accommodation team at your campus using the numbers provided in the ‘Contact us’ section

If you can't go home

The ResLife team will arrange self-isolation based on advice from the Public Health Agency. Ensure your mobile is switched on, and you have given your mobile contact number to the staff you have reported to.

Food, water and provisions

Regarding delivery of meals and other supplies it is crucial no-one enters your room.

Provisions, including any medication, will be brought to the door of the flat for collection during core business hours. Receipts will be retained, and settlement can be made at the end of the isolation period.


Shared Accommodation

If you are in a cluster flat where another student is self-isolating

All students in the flat self-isolate now

Should the ‘at risk’ student become a confirmed case, then it is reasonable to assume that all individuals in that shared accommodation have been exposed to the virus.

Therefore, all should be isolated collectively. If living in standard rooms, students are advised to clean kitchens and bathrooms after use. Cleaning products will be supplied.

If you share(d) accommodation with someone who has been advised to self-isolate

You should contact NHS helpline on 111 and tell them about your situation. They will provide advice.

Inform ResLife team of the situation so they can discuss how we can help you manage it.

Further Information


Guests

In light of the ongoing pandemic ResLife has been decided to suspend guests staying in accommodation overnight until further notice.


Private rented accommodation

If you have a private tenancy contract, you should contact your landlord as soon as possible, if you think you are unable to pay your rent.

Housing Rights NI works to represent private tenants and has issued some guidance around the current situation in response to COVID-19 , alongside the general advice that is available.

Mediation

If you can’t find a solution to your issue with your landlord, you may wish to enter mediation by contacting the Housing Rights Mediation Service.

UUSU Advice Bureau

If you need further guidance or support with contacting your landlord or Housing Rights NI, please contact the UUSU Advice Bureau and an advisor will be in touch.


Information for Parents

Ulster University is working closely with NHS services and the Public Health Agency, who are responsible for taking the lead in any public health issue of this nature.

We are signposting staff and students to regular updates from PHA through www.ulster.ac.uk/coronavirus

My son/daughter has been advised by NHS 111 to self-isolate

They can self isolate at home.

Yes, if you are able to, collect them.

My son/daughter is currently self-isolating in University Accommodation

We would not advise that you travel to come to University Accommodation.

You will not be able to visit your son/daughter during the isolation period.

If there are specific items you feel they will need, or they have requested are brought to them, these should be wrapped/boxed and left at the Accommodation reception.

Further Information


Contact Information for ResLife

ResLife understands that not all residents wish or are able to return home and will continue to provide accommodation for all residents for the remainder of the semester.

Support staff are available virtually 24/7 and can be contacted via the mobile numbers listed below