The Courtyard resident information
Residential accommodation information for the Courtyard.
The Courtyard is situated on campus so you only have a short walk to your classes.
The campus itself is located just seven miles north of the city on the shore of Belfast Lough overlooking the Belfast Hills, Mourne Mountains and Co. Down.
There is excellent rail, bus and taxi links, as well as a national cycle path that will take you straight into Belfast.
Below is some important and useful information about the Courtyard in Dalriada Student Village.
(Full name) (House No) (Room No)
Residential Services Office
Block 5, Dalriada Student Village
Residential Life Manager
Your ResLife Manager is Mrs Glenda Campbell, please feel free to contact her via email if you have any questions.
ResLife Co-Ordinators (RLC)
Your RLC's are Deborah McAuley & Martin Mulholland. They work from 5pm each evening until 4am and are based in the Accommodation Office. Deborah and Martin work a four day rota, including weekends, so there will always be a Manager on site to help residential students whether it is to do with your rent, events or wellbeing, they are there to assist you.
Deborah McAuley - email@example.com
Martin Mulholland - firstname.lastname@example.org
ResLife Night Assistants (RLNA)
Your ResLife Night assistants are Steven Fegan and Sam Smyth, they are based at the Residential Services Office, They also work a four day rota, from 9:25pm until 8am the following morning, based in the Accommodation Office, so an Night Assistant will always be here to help.
If you have any problems during these times, please ring 028 9036 6394 / 077 5327 3329.
Remember RLNA's have authority to remove any guest or visitor within residences, either on or off campus.
Resident Assistants (RAs)
Below is a list of the RA's, they provide peer support and guidance on a range of issues and can signpost you to the appropriate services available.
They also deal with minor disputes and any minor incidents of anti-social behaviour on an informal basis.
Your RA will also organise social activities and give you important information about all aspects of campus facilities, so it is a good idea to get to know them.
If you need to contact them please call the duty mobile Tel: 075 9508 7580
Transport to Belfast
Unilink Bus (about £2.30 single journey).
Transport on campus
- Taxi (about £8-£12 before 10.00pm, after 10.00pm £10.00 - £12.00).
- Rail (single £2.70 from Jordanstown Halt -10 minutes away) *(return £4.20)
- A “Black Taxi” service operates on campus - £2.00
Nearest Post Office
Inside Spar supermarket, Whiteabbey Village
Newtownabbey - 028 9065 0222
A timer operates the heating and hot water. To reduce energy consumption and win prizes please log on to the Student Energy Project
Monday to Sunday, 6.00am-9.00am, 12pm-2pm & 5.00pm-10.00pm
Monday to Sunday 7.00am-11.00am, 5.00pm-10.00pm
The heating times may be adjusted depending on weather conditions.
Please turn off any unwanted lights, radiators etc. in order to conserve energy. Join the student Energy project
Residential Services and Facilities Services employ a team of staff to carry out maintenance and cleaning of all residential areas on campus, you will see your janitors and cleaners out and about on a regular basis.
Please report any issues to Residential Services Office Dalriada Student Village Block 5, telephone 028 9036 6394 or email email@example.com.
Lost/Forgotten Keys/Fobs/Residential Pass/Proximity Card
If you lose or forget your keys, you can get a replacement from the Residential Services Office during opening hours.
There is a £15 charge for each key/proximity card issued. RAs and Night Support Assistants will not normally open doors for you except in an absolute emergency - and in some cases a charge will be levied.
Please report any faulty lights. Do NOT attempt to replace bulbs yourself, as they are specialised fittings.
There is on-site parking for over 2,000 vehicles. Parking is provided on a first come, first served basis, but all cars coming on to campus are required to pay a parking charge.
Further details are provided on the website www.ulster.ac.uk/carparks.
Please be sensible about where you park, do not park on pavements, grass verges, or obstruct paths or other access routes. Vehicles not parked in designated parking spaces will be clamped and there is a £50 fee for unclamping your vehicle.
The University accepts no responsibility for loss or damage to any vehicle left in the car parks on campus.
Closed circuit television cameras monitor the Student Village on a 24/7 basis.
Shops and eating establishments are either on the Mall or in the Commercial Block (off the Mall).
A more extensive range of outlets can be found in Whiteabbey Village, about 15 minutes’ walk from campus. There is also a super-market, post office, bakery and off-license at Monkstown, about 10 minutes’ walk from the Jordanstown Road entrance to campus (past the railway halt).
The laundry is located in the Student Village and is open seven days per week. It is equipped with modern washing machines and tumble dryers.
There is a small charge for using the machines, so remember to bring some loose change. If you wish to use the laundry machines, don't forget to bring some washing powder or fabric conditioner with you, and please keep the laundry area clean.
A small family-run shop/bistro (Day Today) is also located in the village, where you can grab a snack, or have a chat with friends over a tea/coffee.
The café also stocks a wide range of groceries, stationery, phone cards, stamps, and other essentials at student-friendly prices.
Vending machines for soft drinks, sweets and chocolate, are located in Dalriada House, and on the Mall in the main building.
Common Room/DVD Library
A small common room is provided at the Courtyard reception area where you can relax and watch TV in the evenings and weekends.
However, this is very much in demand, so it needs to be booked via the duty RA.
You can also borrow some of the latest DVD releases to watch on your own computer/laptop or DVD player via the Residential Services Office. Again, just contact the duty RA for further details.
There is a Santander branch in the Commercial Block (in the Main Building), as well an ATM.
There is also an ATM at the shop in the Student Village.
An emergency telephone is located outside the Residential Services Office, and at Blocks 6, and 16 in the Courtyard.
These phones link directly to security 24 hours per day.
A freephone facility (for taxis, local take-away outlets, and other local facilities) is available at the entrance to the Courtyard.
All calls are free - just lift the receiver and press the relevant buttons to be put straight through.
With the prevalence of personal mobiles, public payphones seem to be becoming an endangered species.
However, you can still find a payphone on the Mall (Main Building).
Fun at the Forum
The “Forum” is the large circular paved area between Blocks 24 and 29 in Dalriada Student Village.
Residents are free to use this to relax or organise something more formal. Just speak to your RSA if you want to organise a special Forum function.
The band stand is located between Blocks 14 and 16. Currently, it has a small pool table inside for residents to use. To hire balls and cues, just pop into the village shop.
The village clock tower is the link between Dalriada Student Village and the Courtyard. Inside the clock tower you can find notice boards containing information on events and activities which are happening.
You can also use a notice board to advertise your sales or wants free of charge.
It’s something of a local landmark, so it you are meeting friends, just tell them you will see them under the clock.
On hearing an alarm (continuous sounding for more than 30 seconds), you should follow the “Fire/ Emergency Procedure” as set out on the blue and white notice in your study bedroom.
If you encounter a fire, no matter how small, you should also follow this procedure.
The alarms are routinely tested every Wednesday and Friday around 13.10, so don’t panic.
All of our Resident Assistants have received basic training in first aid. For minor incidents please call a member of staff during working hours or your Resident Assistance/Night Support Assistant outside of office hours. For emergencies, please call 101. All injuries and incidents must be reported to Residential Services staff.
Please make sure that all your kitchen rubbish is placed in the kitchen bins. Do not use these bins for dry household rubbish (e.g. paper, packaging, clothing), which you should dispose of in the external bins.
When disposing of rubbish to the external bins, make sure that you put your rubbish INSIDE the bin, not beside it.
Also, ensure that the lid of the bin closes fully, as the contractor will not empty bins if the lids do not close snugly!
Contractors will empty the bins twice each week on Mondays and Wednesdays
There are also special bins for re-cycling in Dalriada Student Village (adjacent Block 11), and at the Courtyard.
Repairs & Maintenance
If any repairs are required, please report them ASAP as follows:
Please note any emergency repairs such as flooding or utility loss such as water or full electricity outage should be reported immediately to either reception staff during the day or RAs, ResLife Night Assistants or ResLife Coordinators throughout the night.
If any standard repairs are required in your accommodation please fill in a fault report form online so we can fix it.
ResLife will endeavor to complete Emergency repairs within 0-24 hours, Urgent repairs within 5 days and Routine repairs within 15 days. You will be informed of any delays to this anticipated response. Please note that appointments cannot be made for maintenance works and access to your room may be required to facilitate repairs and maintenance in your absence.
If you are present, please make a point of checking the ID of all strangers who call at your door. All staff will have ID.
If you have your own television in your room you may not be able to get a good picture, it will depend on where your room is located, and if there is a good line of sight or strong signal from the transmitter.
The broadband connection in your bedroom is capable of carrying TV pictures to your computer/laptop.
Remember, if you receive any television signals (no matter how poor) you will still need a valid TV license.
WiFi / Broadband
Your residential fees include WiFi and broadband direct to your study bedroom.
A cable should be available in your room already; if not just contact Residential Services or your RA.
You can also ask for a free CD if you have difficulties setting up. Please be aware that all broadband ports are centrally monitored, and if you breach the University’s Acceptable Use Policy, you may face disciplinary charges.
Your broadband connection is operated by Cablecom, and if you encounter difficulties you should contact the HelpDesk on 08717 000 082.
You are responsible for cleaning your bedroom.
Cleaning equipment is available in your unit and communal areas in apartments are cleaned weekly.
Kitchens should be kept clean and tidy, with all items washed and put away after use as cleaning staff will not be able to clean the kitchen if there are dirty dishes left in sinks and on worktops.
No cleaning is carried out in family or 2 person self-contained flats, but they are inspected regularly to ensure that proper hygiene standards are maintained.
If additional cleaning is required due to inappropriate hygiene standards, charges will be made to those concerned.
If you are dissatisfied with the quality of cleaning provided, then you should contact the Residential Services Office.
Pests such as rats, mice, ants, spiders and other insects can become a problem. All reasonable pest control measures are taken by the Residential Services to prevent pest issues. You can minimise the presence of pests by ensuring that all food is stored properly and scraps are disposed of immediately. Avoid leaving rubbish lying on the floor and adequately clean kitchens and benchtops after food preparation and cooking.
If you see or suspect an infestation please contact the Accommodation Office immediately either in person, by phone or email and we will endeavour to have this investigated by Pest Control within 48 hours.
Snow & Ice Clearance Response
During icy periods highlighted by weather reports from Northern Ireland MET Office by post code, we will treat all hard-surfaced areas such as roadways, car-parks, access and exit routes, pedestrian areas, footpaths and doorways.
When salting/gritting has been determined as being required, salting/gritting operations will take place between the hours of 12.00am (Midnight) and 7.00am. This will operate for normal University activities, 7 days a week.
Snow clearance is not a normally provided however if there is a seriously heavy snowfall staff will endeavour to remove snow to keep routes accessible.