Dalriada resident information
Resident Information about Dalriada Student Village
The Jordanstown campus is located just seven miles north of Belfast on the shore of Belfast Lough and is a mix of original and modern buildings overlooking the Belfast Hills, Mourne Mountains and Co. Down.
As the campus is close to the city it is popular with students.
There is excellent rail, bus, taxi links, and even a national cycle path that will take you straight into Belfast.
Below is some important and useful information about Dalriada Student Village.
Block ____ Flat ____ Room No____ ,
(N.B - make sure to include your name in full)
Residential Services Office
The Residentiall Services Office is located in Block 5, Dalriada Student Village. The office staff are available from 9:30am to 4:30pm (Mon - Thu) and from 9:30am to 3:30pm (Fri).
Please speak to them if you have any issues with your accommodation, wish to report any maintenance issues or if you wish to discuss your residential fees.
Residential Life Manager
Your ResLife Manager is Mrs Glenda Campbell, please feel free to contact her via email if you have any questions.
Email Glenda at email@example.com
Your facilities manager is Mr Alan Shingleton, his office can be found on the ground floor of Block 7, adjacent to the village shop.
He will normally be available during office hours which are 9.00am until 4.30pm (Mon - Thu) and 9.00am to 3:30pm (Fri) to deal with maintenance requests, mail, housekeeping and lost keys.
If you need to contact him phone 028 9086 3481 or email firstname.lastname@example.org.
ResLife Co-Ordinators (RLC)
Your RLC's are Debbie McAuley & Martin Mulholland. They work from 5pm each evening until 4am and are based in the Residential Services Office.
Debbie and Martin work a four day rota, including weekends, so there will always be a Manager on site to help residential students whether it is to do with your rent, events or wellbeing, they are there to assist you.
ResLife Night Assistants (RLNA)
Your ResLife Night assistants are Steven Fegan and Sam Smyth, they are based at the Residential Services Office from 9:30pm to 8:00am every night to assist with all aspects of Health, Safety and Security.
They have a responsibility to uphold the Rules of Residence and report any breaches.
If you need to contact them please call 077 5327 3329.
Resident Assistants (RAs)
Your Resident Assistants are listed below along with the Blocks for which they are responsible. They are fellow students whose role is to help you adjust to living in such a large residential setting.
They provide peer support and guidance on a range of issues and can signpost you to the appropriate services available.
They also deal with minor disputes and any minor incidents of anti-social behaviour initially on an informal basis.
Your RAs will organise social activities through the ResLife programme and give you important information about all aspects of campus facilities.
They are on duty when the office is closed over evenings, weekends and holidays.
If you need to contact them please call the duty mobile Tel: 075 9508 7580
- Qikun Dai - Blocks 15,16,17,18,19,21,22
- Nourhan Hendaway - Blocks 11,12,13,14,28,29,30
- Aidan Moore - Blocks 1,2,8
- Zoe Irwin - Blocks 3,4,9
- Martin Corrigan - Blocks 5,6,7,10,20,24
- Jiawei Chen - Blocks 23,25,26,27
Nearest Post Office
Inside Spar supermarket, Whiteabbey Village
Newtownabbey: Tel: 028 9065 0222
A timer operates the heating and hot water.
Monday to Sunday, 6.00am-9.00am, 12:00pm - 2:00pm & 5.00pm-10.00pm
The heating times may be adjusted depending on weather conditions. Please turn off any unwanted lights, radiators, etc. to conserve energy.
Residential services and facilities services employ a team of staff to carry out maintenance and cleaning of all residential areas on campus, you will see your janitors and cleaners out and about on a regular basis.
Please report any faulty lights. Do NOT attempt to replace bulbs yourself, as they are specialised fittings.
There is on-site parking for over 2,000 vehicles. Parking is provided on a first come, first served basis, but all cars coming on to campus are required to pay a parking charge.
Further details are provided on the carparks website.
Please be sensible about where you park, do not park on pavements, grass verges, or obstruct paths or other access routes.
Vehicles not parked in designated parking spaces will be clamped and there is a £50 fee for unclamping your vehicle.
The University accepts no responsibility for loss or damage to any vehicle left in the car parks on campus.
Closed circuit television cameras monitor the Student Village on a 24/7 basis.
Shops and eating establishments are either on the Mall or in the Commercial Block (off the Mall).
A more extensive range of outlets can be found in Whiteabbey Village, about 15 minutes’ walk from campus.
There is also a super-market, post office, bakery and off-license at Monkstown, about 10 minutes’ walk from the Jordanstown Road entrance to campus (past the railway halt).
The laundry is located in the Student Village and is open seven days per week. It is equipped with modern washing machines and tumble dryers.
There is a small charge for using the machines.
If you wish to use the laundry machines, don't forget to bring some washing powder or fabric conditioner with you, and please keep the laundry area clean.
A small family-run shop/bistro (Day Today) is also located in the village, where you can grab a snack, or have a chat with friends over a tea/coffee.
The café also stocks a wide range of groceries, stationery, phone cards, stamps, and other essentials at student-friendly prices.
Vending machines for soft drinks, sweets and chocolate, are located in Dalriada House, and on the Mall in the main building.
The Hive is a common room where you can relax and watch TV/DVDs or play games in the evenings and weekends.
You can also borrow some DVDs to watch on your own computer/laptop via the Residential Services Office. Again, just contact the duty RA for further details.
You can find an ATM at the shop in the Student Village.
An emergency telephone is located outside the Residential Services Office. These phones link directly to security 24 hours per day.
With the prevalence of personal mobiles, public payphones seem to be becoming an endangered species. However, you can still find a payphone on the Mall (main building).
Fun at the Forum
The “Forum” is the large circular paved area between Blocks 24 and 29 in Dalriada Student Village. Residents are free to use this to relax or organise something more formal. Just speak to your RA if you want to organise a special Forum function.
The band stand is located between Blocks 14 and 16. Currently, it has a small pool table inside for residents to use. The balls and cues can be collected from the Residential Services Office free of charge.
On hearing an alarm (continuous sounding for more than 30 seconds), you should follow the “Fire/ Emergency Procedure” as set out on the blue and white notice in your study bedroom.
If you encounter a fire, no matter how small, you should also follow this procedure.
The alarms are routinely tested every Wednesday and Friday around 1.10pm, so don’t panic.
All of our Resident Assistants have received basic training in first aid. Our ResLife Co-ordinators and Night Assistants are First Aid trained. For minor incidents please call a member of staff during working hours or your Resident Assistance/Night Assistant outside of office hours.
For emergencies call 101. All injuries and incidents must be reported to Residential Services staff.
Please make sure that all your kitchen rubbish is placed in the kitchen bins. Do not use these bins for dry household rubbish (e.g. paper, packaging, clothing), which you should dispose of in the external bins.
When disposing of rubbish to the external bins, make sure that you put your rubbish INSIDE the bin, not beside it.
Also, ensure that the lid of the bin closes fully, as the contractor will not empty bins if the lids do not close snugly!
Repairs & Maintenance
If any repairs are required in your accommodation please fill in a fault report form online so we can fix it.
Please note that appointments cannot be made for maintenance works and access to your room may be required to facilitate repairs and maintenance in your absence. Please make a point of checking the ID of all strangers who call at your door.
All Ulster University staff should have an ID with their photo on it.
Repairs of an emergency nature should be reported to University security staff if outside normal office hours, at weekends or during holidays - telephone 028 9036 6121.
If you have your own television in your room you may not be able to get a good picture, it will depend on where your room is located, and if there is a good line of sight or strong signal from the transmitter.
The broadband connection in your bedroom is capable of carrying TV pictures to your computer/laptop.
Remember, if you receive any television signals (no matter how poor) you will still need a valid TV license.
WiFi / Broadband
Your residential fees include WiFi and broadband access direct to your study bedroom.
A cable should be available in your room already; if not just contact Residential Services or your RA.
Please be aware that all broadband ports are centrally monitored, and if you breach the University’s Acceptable Use Policy, you may face disciplinary charges.
Your broadband connection is operated by Glide and if you encounter difficulties you should contact the HelpDesk on 0333 123 0115
You are responsible for cleaning your bedroom.
Cleaning equipment is available in your unit and communal areas in apartments are cleaned weekly.
Kitchens should be kept clean and tidy, with all items washed and put away after use, cleaning staff will not be able to clean the kitchen if there are dirty dishes left in sinks and on worktops.
No cleaning is carried out in family or two person self-contained flats, but they are inspected regularly to ensure that proper hygiene standards are maintained.
If additional cleaning is required due to inappropriate hygiene standards, charges will be made to those concerned.
If you are dissatisfied with the quality of cleaning provided, then you should contact the Residential Services Office.
Pests such as rats, mice, ants, spiders and other insects can become a problem. All reasonable pest control measures are taken by the Residential Services to prevent pest issues. You can minimise the presence of pests by ensuring that all food is stored properly and scraps are disposed of immediately. Avoid leaving rubbish lying on the floor and adequately clean kitchens and benchtops after food preparation and cooking.
If you see or suspect an infestation please contact the Accommodation Office immediately either in person, by phone or email and we will endeavour to have this investigated by Pest Control within 48 hours.
Snow & Ice Clearance Response
During icy periods highlighted by weather reports from Northern Ireland MET Office by post code, we will treat all hard-surfaced areas such as roadways, car-parks, access and exit routes, pedestrian areas, footpaths and doorways.
When salting/gritting has been determined as being required, salting/gritting operations will take place between the hours of 12.00am (Midnight) and 7.00am. This will operate for normal University activities, 7 days a week.
Snow clearance is not a normally provided however if there is a seriously heavy snowfall staff will endeavour to remove snow to keep routes accessible.