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Student Charter The University is committed to continually improving the quality of its services and this Student Charter is one way of outlining that commitment to you. This Charter also explains what the University expects of you. The quality of the services that we believe you are entitled to is balanced with responsibilities placed on you.
Studying at Ulster:
You can expect:
· to receive a Student Handbook which provides you with information about the University, its regulations and facilities;
· an induction to the University and your course;
· that we will work with you to help you develop your learning skills, recognising that this is an ongoing process;
· that we will provide you with access to appropriate resources to enable you to complete your studies; For information on the library including a guide to the library click here and for IT user services click here. · that we will support you, both academically and personally, to help you complete your studies;
· that we will provide you with constructive and timely feedback;
· that the teaching you receive will be evaluated and that we will review our courses and services taking account of students with a view to enhancing the quality of our provision; · that we will provide you with careers information, support and guidance; · that staff will be courteous, professional and efficient;
· that we will seek to create and maintain an atmosphere and environment which is conducive to learning;
· in conjunction with the Students’ Union, we will provide a wide range of high-quality sporting and cultural activities, with extensive extra-curricular activities for students who want to take part; · that we will provide you with clear information on fees and other costs and methods of payment;
· that we will treat all students equally and respect your rights.
What we expect of you: · that you will check your registration details and any other information requested and report any mistakes, omissions or changes immediately; · that you take part in any induction activities; · that you will take responsibility for your own learning, attend regularly and punctually and hand in work on time; · that you will assist in creating and maintaining an inclusive learning environment which respects and welcomes diversity; · that you will comply with any requests to provide feedback through the completion of surveys and providing comments to help us to enhance our courses and services; · that you take responsibility for seeking any support you need. Click here for more information on Student Support (including student health, disability services, counselling services, student financial advice); · that you use our facilities with respect and consideration for others; · that you will be courteous, efficient and behave in a professional manner; · that you will behave responsibly and respect other students, staff and the local community both on and off-campus; · that you will familiarise yourself and comply with University rules, policies and regulations and all relevant legislation (see the University’s Charter, Statutes, Ordinances and Regulations);
· that you will pay all fees and charges due when required and that you settle any outstanding debts to the University prior to graduating.
In addition, the University of Ulster Students’ Union will:
· work with staff and students of the University to promote and implement the principles of this Charter.
How do you know what I think about my course?
All courses ask for your views, normally at a Staff/Student Consultative Committee or a Course Committee. You can represent your class at one of these committees or you can ask your class representative to raise them on your behalf. You can also ask the Students’ Union to raise issues on your behalf – all students have free and automatic membership of the Students’ Union.
The University surveys student views at the end of each module. The results of these surveys are analysed and considered carefully by the University. As the questionnaires are anonymous, you will not receive an individual response from the University but your views will be considered along with those of other students, so that improvements can be made.
The University also participates in the National Student Survey which is a survey of undergraduate students who are about to complete their period of study. The survey is conducted for all UK Universities and results are available for Ulster and for other Universities.
What do I do if I can’t attend class or examinations?
Contact your Module Co-ordinator or Course Director as soon as possible. In the case of failure to submit coursework or attend examinations, if you have evidence of extenuating circumstances you should provide this along with the relevant EC1 form. Your module coordinator or Students’ Union representative can advise you further on this. International students should also comply with additional attendance monitoring procedures in line with UK Border Agency requirements.
What do I do if I have a problem with the way in which my course is delivered?
If you have a problem, you can contact your Module Coordinator, your Adviser of Studies, your Course or Subject Director or your Students' Union representative. It is important to tell us about any problems as soon as you can as it is often easier to deal with problems at an early stage. The University also has a formal procedure for student complaints. Click here for more information: Student Complaints procedure and forms
What can I do if I am unhappy with the mark I receive for a piece of work?
Your lecturer, Module Co-ordinator/Course Director will discuss your work with you and provide you with individual feedback on your work in relation to the marking criteria and expectations.
If you have extenuating circumstances which were not known about by the Examiner at the time or if you believe that there were procedural or other irregularities, it may be possible to appeal a decision. In this instance, you should contact your Students’ Union Officer or Course Director as soon as possible. You should also read the Notes of Guidance provided for students. Click here for more information: Appeals procedure and forms
Who do I contact for help?
Your Adviser of Studies or Course Director can advise you on course choices and other academic issues or direct you to the relevant member of staff. Student Support services can assist with counselling, financial difficulties, health and disability issues. You can also contact your Students’ Union representative for advice.
What happens if I break rules or regulations?
You should note that there are disciplinary procedures for students who break University regulations or fail to comply with instructions regarding conduct. Further information is available in your Student Handbook or online. Click here for more information: Student Discipline.
In addition, you should note that there are specific academic, behavioural and health requirements concerning your fitness to practice in professions such as Nursing, Health Visiting, Occupational Therapy, Physiotherapy, Radiography, Optometry, Podiatry, Chiropractic, Dietetics, Clinical Physiology, Sports Studies, Speech and Language Therapy, Education, Social Work, Youth and Community Work. Failure to meet these requirements may impact on your future employability in these areas.
Associate Charters have been developed for:
Teaching and Learning Support Charter
Information Services (this includes the library and IT facilities)
Student Support (which includes counselling services and services for students with disabilities)
International Students [Note: The International Student Support Charter is currently under review, please refer to the International Office if you require any information.]
This Charter is not a legal document and does not affect your legal rights.
First published: September 2003 Last revised: January 2012
The complete Student Charter is available for download in pdf format |
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