| ELEMENT NAME | DESCRIPTION |
Major Service |
Student Services |
Service Name |
The Student Experience - Key Information for Students |
Service Description |
The Student Experience website is designed to enable all students, whether full-time, part-time or distance learners, to get started using the University of Ulster's information resources. If this is your first time visiting the site, please make sure you read all sections within the website. The site can be accessed at anytime whenever you need to remind yourself of information as you begin your studies. We hope that you will make full use of the Library, ICT and Reprographic services during your time at the University. All of our facilities and services are provided to assist you with your studies. Further information is available from the comprehensive Student Experience website |
Service Owner |
ICT Customer Services |
Business Process |
Comprehensive site outlining services to assist all students in finding
important links and relevant information such as ICT and Library resources,
password guidelines and your
Guide to Library and Information Services booklet.
There are also links to a range of products which can be purchased
at discount prices. |
Supporting Materials |
Registration enquiries:
Academic
Registry Computer account information: Student Network Email account details: Live@edu service How to access your Library account: Library account details |
How to obtain help |
If you are on-campus and have an ICT or Library query - visit the Information Point in your campus Library. If you are off-campus and have an ICT query, contact the Service Desk: Email: servicedesk@ulster.ac.uk Telephone: internal 66777 or external 028 90366777 If you are off-campus and you have a library query contact your Library Information Point or your Subject Librarian. Click here for the full list of contact details. If you have a reprographics query visit the Reprographics Services office on your campus. The locations are available from the downloadable leaflet via this link and contact details are also provided. |
Cost (where applicable) |
|
Service Metrics (KPI/SLA statement) |
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Who can avail of the service? |
All registered students of the University |
Keywords |
ICT Resources Library Resources Password guidelines Registration enquiries Computer account information Email account Library account
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