| ELEMENT NAME | DESCRIPTION |
Major Service |
Training |
Service Name |
Training Services |
Service Description |
Information Services offers a range of training services for both staff and students. We work with client departments and Staff Development to provide training tailored to staff needs. We support the student experience with a service-focussed induction supplemented by a comprehensive catalogue of training materials. |
Service Owner |
ICT Customer Services |
Business Process |
Media Equipment Training ICT Customer Services provide annual training sessions to familiarise academic staff with the fixed IT and audiovisual equipment available to them in the majority of teaching rooms. These sessions occur prior to the start of the academic year, and are advertised on the ICT Customer Services website, and via an all-staff email. Educational Technology Seminars also take place each term to help highlight new educational technology innovations within the University, providing an opportunity for academics to find out from their colleagues how new technologies can benefit their teaching. Training Rooms Information Services retains two dedicated rooms for staff training. One is located at Coleraine and the other at Jordanstown. The rooms are bookable via the ISD Service Desk and are fully supported by our department. Lunchtime Technical Seminars ICT Customer Services also offer technical and pedagogic support to academic staff who wish to use new technologies in their teaching. The Project Coordinator (Technology Adoption) works directly with academic staff to advise on new technologies and best practice methods of using new technology in higher education. Corporate Training Information Services offers training materials for products we have developed on behalf of client departments. These are often in the form of short training videos placed within the system. We also work with Staff Development on tailored programmes such as the Educational Technology Seminar series. Student Inductions At the start of each academic year, Information Services offers all new students the opportunity to attend one of our Induction Sessions. These provide an overview of the key Library, IT and reprographic services offered by our department. Topics include: - How to find and borrow books - How to use the Library Catalogue - How to find an electronic journal - Computing facilities and services - Using email, printing and laptops - How to get help To book a Joint Library and IT Induction session, please contact our Service Desk. There is also a Student Experience web site at: http://www.ulster.ac.uk/isd/studentexperience/ |
Supporting Materials |
Training materials and online guides are available to assist you with much of the software you would encounter within our student network. Most of these guides are commercial products and access to this area is restricted to students and staff at the University of Ulster. For this reason, the area is password protected. See more at: http://www.ulster.ac.uk/isd/itus/selfhelp/index.php |
How to obtain help |
For advice on the training services offered by Information Services, please contact the ISD Service Desk on extension 66777 or email servicedesk@ulster.ac.uk |
Cost (where applicable) |
There are no costs associated with our training services |
Service Metrics (KPI/SLA statement) |
|
Who can avail of the service? |
Staff and Students can use these services. |
Keywords |
|
