| ELEMENT NAME | DESCRIPTION |
Major Service |
Hardware and Software |
Service Name |
Software Services |
Service Description |
Information Services manages a range of software purchased on behalf of the University. Some software is available for installation on University owned equipment whilst other products are available to staff and students for installation on their own PCs or Macintoshes. |
Service Owner |
ICT Customer Services |
Business Process |
How do I obtain software for my University computer? Purchases of software for use on University-owned equipment must be carried out via the appropriate Software Co-ordinator. Each faculty and department has someone appointed to undertake this role. To find your own Software Co-ordinator, please click HERE. If you are in a corporate department, the software must be installed by Information Services. If you are in a faculty, your Software Co-ordinator will advise you on the internal procedure within your faculty. Software licensing It is the responsibility of each staff member to ensure that all software installed on University machines is legally held. It is a disciplinary offence to install software products for which a licence cannot be produced. You must never download or install software without the prior approval of your Software Co-ordinator. Faculties and departments must be able to provide licence details for audit purposes. Software for Home Use Software is available to staff and students for use on their own equipment. The software may be supplied directly by ISD or via a third party or vendor. To obtain such software for personal use, the request does not require input from a Software Co‑ordinator but can be obtained directly (see below). What software products are available for home use? Two products are downloadable directly from the University Portal (at no charge). These are: McAfee anti-virus software (for Windows 2000, XP, Vista and Windows 7 platforms) SPSS statistical software (Windows and Mac versions available) Other products may be purchased from a vendor via links on the Portal. These are: Microsoft Office Professional Plus 2010 (available to staff only). The cost of a download copy is £8.95 with an additional £9 (approx) for a DVD version. Apple Education Discount products (available to both staff and students) How do I obtain Home Use products? Information on obtaining Home Use products are available via the Portal: For students: select the Learning Resources tab > Information Services Self Help > Other Topics > PC Security - Tools and Guidance For staff: select the Staff Services tab, then choose the Uni Experience channel |
Supporting Materials |
For more detailed information, please click here. |
How to obtain help |
For advice on the products and services supplied via Information Services, please contact the ISD Service Desk on extension 66777 or email servicedesk@ulster.ac.uk. For advice on the installation of software on University staff machines, you should contact your Software Co‑ordinator in the first instance. |
Cost (where applicable) |
Varies according to product |
Service Metrics (KPI/SLA statement) |
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Who can avail of the service? |
All current staff and students of the University (depending on product). |
Keywords |
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