| ELEMENT NAME | DESCRIPTION | ||||||||||||||||||||||||||||||||||||||||
Major Service |
Training |
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Service Name |
Self Help Training Resources |
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Service Description |
Information Services offer a wide range of training materials and online guides to assist you with much of the software you would encounter within your student environment or Staff managed Desktop. |
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Service Owner |
ICT Customer Services | ||||||||||||||||||||||||||||||||||||||||
Business Process |
Some of these guides are commercial products and access to this area is
restricted to students and staff at the University of Ulster. For this
reason, the area is password protected. Students Your usercode is your student ID number e.g. B00345678 Your password is your 'network password'. This is the same password that you would use to log on to computers in the Library or Student IT Laboratories. Staff and Associates For staff, your usercode is your staff number or ecode (e.g. e123456) Your password is the same as your network (AD) or email password. For Associates, your usercode is your associate number or acode e.g. a1234. Your password is the same as your network (AD) or email password. Please note that many of the documents are in PDF format and will require Adobe Acrobat Reader to view them. |
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Supporting Materials |
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How to obtain help |
Contact the Service Desk Email: servicedesk@ulster.ac.uk Telephone: internal 66777; external 02890 366777 |
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Cost (where applicable) |
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Service Metrics (KPI/SLA statement) | |||||||||||||||||||||||||||||||||||||||||
Who can avail of the service? |
Staff and students can use this service. | ||||||||||||||||||||||||||||||||||||||||
Keywords |
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