University of Ulster

ISD Service Catalogue

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ELEMENT NAME DESCRIPTION

Major Service
Desk Category

Student Services

Service Name

Student Print Service

Service Description
(including technical
requirements/Specifications)

Students can use a high quality, high speed laser printing service available in our IT laboratories and Libraries across the four campuses.  To access the printers, students must have a Copy/Print card which can be obtained from wall-mounted dispensers. Credit can be added to the card at the various revaluer machines located throughout each campus.

Location of Printers

Printers are located in the Library and Student IT Laboratories on all four campuses. Colour printers are available in each Library.     

Location of Card Dispensers and Revaluers

Information on the position of card dispenser and revaluer units is given in the section on Student IT Laboratories.    For details of the colour printing facilities, please contact the Information Point on each campus.  

Service Owner

ICT Customer Services

Business Process
(from a user perspective)

Graphical Workflow of printing process

Supporting Materials

Printing Hints and Tips
A set of guidelines has been provided to address the characteristics of documents created by academic staff  which may be printed by students using our corporate IT facilities. Staff should become familiar with the advice given to students.  

Copyright
All students should be aware that all material published on the Web is copyright and can only be printed or distributed if the author has granted permission, explicitly or implicitly, to do so. University material posted by your tutor via email, or on the Web, may only be copied or printed for your personal use.

How to obtain help

On Campus – Visit our Information Point in the LRC.  

Off Campus – Contact our Service Desk. Email: servicedesk@ulster.ac.uk or Telephone: internal: 66777

external: 028 90366777

Cost (where applicable)

Print Cards cost £3 each. (£2 is refunded if the card is returned at the end of your course.) The maximum a card can be topped-up to at any time is: £29.95. Black and white printing costs 5p per A4 page and colour 20p per A4 page (available in the Library)

Service Metrics (KPI/SLA statement)

 

Who can avail of the service?

All students of the University

Keywords

Print cards

Printing