University of Ulster - Information Services - IT User Services Division: Netmail

	On campus	Information Services recommends that you login to the Portal and then click on the My Email link on the toolbar. Alternatively, you can go to the Information Services Email web page, click on the Email button and login with your University email address and your live@edu password.
	From home or elsewhere	Login via the Portal (as above) or login via the links above, using your University email address and your live@edu password.

How to create and send a message

	In any mail folder click New or on the toolbar, click the Address book.
	Use the search text box to find the student recipient's contact details.
	Right-click the recipient's name and then click New Message.

How to reply to or forward a message

	To reply, select the message or open the message. On the toolbar, click Reply.
	To forward a message, select the message or open the message. On the toolbar, click Forward.

How to delete a message

	To delete a message or multiple messages, select the messages, then click Delete on the toolbar or right-click and click Delete on the menu.
	Messages are not permanently removed until you delete them from the Deleted Items folder.

Creating a new mail folder

	In the Navigation Pane, click Mail to view the list of all folders.
	Right-click the folder in which you want to create a new folder.
	Click Create New Folder from the menu and type a name for folder.
	Press ENTER to save your changes.

Using the University address book

	Enter the student's name in the search field next to the address book icon.
	Click on the address book, then enter the name in the search field. The search field contains a magnifying glass icon.
	If you have already opened a new message, type the name of the person you want to send the message to in the To or Cc field then click on the Check names icon on the toolbar

How to add an attachment

	In a message, click Attach File on the toolbar.
	In the Attach Files dialog box, type the path of the file that you want to attach or click Browse to locate the file
	If you use Browse, highlight the file that you want to attach, and then click Open to add it to the attachments list.
	Click Attach. The file name will appear in the Attach Files dialog box.
Note: If you are sending a document to yourself with the intention of making changes to it within the University, there is an issue which you must be aware of, otherwise you risk losing data. Further information is available here.

Email client access to your email

Instructions on how to configure your live@edu account via an email client (such as Outlook, Thunderbird etc) can be found here. Information Services recommend that you use an IMAP connection rather than POP. POP will download all new emails locally to your email client on the computer you are using and hence, they will no longer be accessible via the live@edu web interface. IMAP retains the emails within your server mailbox so you can still access them from a different computer.
	Email client access instructions here

Mobile Phone access to your email

Instructions on how to configure your live@edu account via a range of supported smart phones (such as iPhone and Blackberry) can be found here.
	Mobile Phone access instructions here

Connecting to SkyDrive

Click on the link to SkyDrive displayed in the mail folders panel in Outlook Web Access. This opens a new window and redirects you to SkyDrive. Once you sign out from SkyDrive and close the window (or tab) in your browser, you should be taken back to where you were in your live@edu account.
Note: Although you can link to SkyDrive from your live@edu account, it is not possible to go in the opposite direction.

FAQ

Frequently Asked Questions about Live@edu are available here