Information Services


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Tel:	028 9036 6777
Fax:	028 9036 6809
Email:	servicedesk@ulster.ac.uk

Page Updated:

24 January 2010

Wireless Laptop Support

Information Services provide assistance for staff, students or visitors who are experiencing wireless connectivity problems on their personal laptop or netbook. As well as providing networked PCs in our Learning Resource Centres and IT Labs across all campuses, we recognise that our users sometimes prefer to use their own portable equipment in our locations.

	Service Description		Business Process
	Supporting Materials		Who can avail of the Service?
	Cost		Help

	Service Description Information Services provide assistance for staff, students or visitors who are experiencing wireless connectivity problems on their personal laptop or netbook. As well as providing networked PCs in our Learning Resource Centres and IT Labs across all campuses, we recognise that our users sometimes prefer to use their own portable equipment in our locations.
	Business Process If you are experiencing difficulties with your wireless connection, in the first instance seek advice from the Information Point in the Learning Resource Centre (LRC) at your campus. ISD staff will check passwords and ensure that you are provided with a set up guide for their particular operating system if applicable. They can also provide information for you to help self check your equipment. If all suggestions have been followed and the problem still exists, we advise users to log a service desk call and a member of staff on your specific campus will contact you. When contacted, if a quick fix is not obvious, our 2^nd line support staff may ask you to complete a disclaimer form as they will be working with non-university equipment. The form will be discussed with you and if acceptable, signed and returned to ISD staff prior to any work being carried out. The form will be kept for ISD records. The main focus of our wireless support is to cover issues that users have with their wireless configuration on laptops and netbooks. No other support to personal devices will be undertaken, these must be referred to your supplier or manufacturer. This includes support for Blackberries and other similar devices. Laptops and netbooks will not be kept overnight by ICTCS staff, so support may stretch over a few days and best endeavours will be made to sort the problem. Should demand be high, wireless clinic sessions will be set up and advertised at each campus to assist users. This may be at the start of academic year when a high number new users arrive at our campuses and require to reconfigure their personal equipment for our wireless setup. Whether organised in an adhoc fashion or through an advertised clinic, users will be kept informed via the service desk logged on their behalf.
	Supporting Materials Further information about wireless services at the University can be obtained at the following address: http://www.ulster.ac.uk/isd/itus/laptops/
	Who can avail of the Service? Staff, students and visitors within the University.
	Cost No cost for this service applies.
	Help For help and advice contact the Information Point in the Learning Resource Centre on your campus. If the wireless query is more detailed you will be advised to contact the ISD Service Desk on extension 66777 or email servicedesk@ulster.ac.uk. A member of staff from your campus will contact you.