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ELEMENT NAME	DESCRIPTION
Major Service Desk Category	Networking
Service Name	Wireless Services
Service Description (including technical requirements/Specifications)	The University of Ulster has established a wireless service(Wi-Fi) in Open Access Areas and in designated zones. This service is offered to staff, students and visitors.* These web pages outline the procedures and requirements for connecting laptops to the University network in the Open Access Areas and Wireless (Wi-Fi) zones. General Information - Wireless Services: Who may use Network Services for Laptops? Student and Visitor Configuration for Windows Vista client Network Services and Applications Supported Student and Visitor Configuration for Windows XP client Terms and Conditions for Laptop Use Student and Visitor Configuration for Windows 7 client Laptop Prerequisites - Software and Hardware Student and Visitor Configuration for Mac client Network Access Locations around the University Connection Difficulties FAQ Laptop Configuration for Wireless Access Acceptable Use Code of Practice Points to Note About Wireless Networking Wireless Communications Policy Staff Configuration for XP client Health and Safety Guidelines Staff Configuration for Mac client Appendix 1 - (DHCP configuration notes) Staff Configuration for Vista client Staff Windows 7 client Password Change Procedure Staff Configuration for Windows 7 client Staff Windows XP client Password Change Procedure Support for Wireless Services Download removeEAPinfo.zip here * Visitors must be pre-registered and have a visitor account before they can use any University IT service. Further information is available here. Relevant University Policies and Guidelines Acceptable Use Code of Practice Wireless Communications Policy Health and Safety Guidelines
Service Owner	Network Services
Business Process (from a user perspective)	Wireless Locations Belfast Coleraine Jordanstown Magee
Supporting Materials	Student and Visitors Guidance information for: Windows 7, Windows Vista, Windows XP and Mac Staff Guidance information for: Windows 7, Windows Vista, Windows XP and Mac
How to obtain help	Contact the ISD Service Desk, email: servicedesk@ulster.ac.uk telephone: 66777 external: 02890366777
Cost (where applicable)
Service Metrics (KPI/SLA statement)
Who can avail of the service?	Any staff or student within the University
Keywords