University of Ulster

ISD Service Catalogue

Archives

Business Applications

Data Centre and Servers

Document Management

Email and Calendaring

Hardware and Software

Identity and Access

Information Assurance

Information Provision

Library

Media Services

Networking

Reprographics

Staff Services

Student Services

Telecommunications

Training

Web Services

ELEMENT NAME DESCRIPTION

Major Service
Desk Category

Email and Calendaring

Service Name

Information Services Email

Service Description
(including technical
requirements/Specifications)

Email accounts are intended for use in all communications connected with employment or a course of study at the University. Any private or business mail accounts obtained prior to joining the University should not be used for receipt or transmission of University material. Conversely, a University email account should only be used for authorised purposes described in the various regulatory documents. Please ensure you have read the University IT Policies and our Email Service Statement and Guidelines.

 

Service Owner

ISD ICT Customer Services

Business Process
(from a user perspective)

Staff email account can be accessed from the computer desktop using Outlook client and/or Outlook Web Access.
Further information is available here.

An overview of the student Live@edu service is published here

Supporting Materials

 

How to obtain help

Contact the ISD Service Desk on extension 66777 or email servicedesk@ulster.ac.uk

Cost (where applicable)

 

Service Metrics (KPI/SLA statement)

 

Who can avail of the service?

All current staff and students of the University

Keywords

Outlook

Outlook Web Access

Staff email

Student email