| ELEMENT NAME |
DESCRIPTION |
Major Service
Desk Category |
Identity And Access |
Service Name |
Visitor Accounts |
Service Description
(including technical
requirements/Specifications) |
- The Visitor/Sponsor system enables authenticated University
employees to sponsor temporary network accounts for use by visitors to
the University. Visitor accounts are strictly limited to wired and
wireless access on the student network, SITL desktop access and the
Internet. No other local online services are available apart from public
facing web content. Under Sponsor direction, visitors may pre-register
online for access before attending on-campus, or Sponsors may
pre-register visitors on their behalf. All registration requests must
be approved by the Sponsor before account details are provided.
- The system is designed to be a self service facility, once initiated
by the Sponsor. Accounts are available for short term use by single or
small groups of visitors. For large conference use of the system,
notification should be made in advance to the Service Desk by the
conference organizer.
- Passwords may be changed during logged in sessions at the SITL
desktop, or via a kiosk situated at the campus Library.
- This is based upon the
Policy Implementation
Framework
|
Service Owner |
ICT Infrastructure |
Business Process
(from a user perspective) |
- Sponsor initiates contact with the Visitor and either provides
specific instructions for pre-registration, or obtains the necessary
information from the visitor in order to pre-register on the Visitor’s
behalf.
- Once online form submitted and verified, Sponsors approve requests
online and are informed of the process for providing account
information.
- Visitors must agree to abide by the University Acceptable Use Code
of Practice, before account details are provided.
- Graphical Workflow of
Visitor Self Registration Process
- Graphical Workflow of
Sponsor Registration on behalf of Visitor Process
|
Supporting Materials
|
Information for Visitors and Sponsors -
http://www.ulster.ac.uk/isd/itus/rad/visitors/ |
How to obtain help |
The Service Desk will provide support to those unable to avail of it
through the Service Catalogue Entry and self help resources
Email:
servicedesk@ulster.ac.uk
Telephone: Internal 66777
External: 02890366777
|
Cost (where applicable) |
|
Service Metrics (KPI/SLA statement) |
|
Who can avail of the service? |
All University employees and visitors they sponsor. |
Keywords |
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