| ELEMENT NAME | DESCRIPTION |
Major Service |
Media Services |
Service Name |
Video Conference Recording Service |
Service Description |
Information Services have implemented a video conference recording service to facilitate recording of video conferences on any of the University’s campuses. These recorded conferences can then be produced and archived on the server, and distributed as streaming video to staff, students and the wider population as required. The Cisco content server can record meetings, presentations to camera, in-class lectures and associated peripherals such as computer or laptop inputs, which can all add to the media-richness of a recorded session. Recordings are captured on the content server by ICTCS staff and the link to the final production is then mailed to the person who requested the recording. Content can be viewed online, and the system is linked to the University’s Active Directory for authentication. Content links can also be embedded within Blackboard, students can access recordings using their normal network credentials. Access to the content can also be granted to a wider audience at the discretion of the client, and recordings can be converted to a downloadable format upon request.
The service is based on the implementation of the 2009/10 stage of the overall SUCCINCT videoconference service plan to introduce a capture and streaming service. |
Service Owner |
ICT Customer Services Video Conferencing Service |
Business Process |
Recordings can be requested at the time of booking a video conference, using the conference booking procedure found from Room Bookings. The system is fully automated, so recordings will be made remotely, while camera set-up and associated peripheral inputs will be configured for you in advance of the conference. These actions will help to ensure minimal intrusion on conferences, leaving participants to focus on their meeting, rather than concerning themselves with the technology. Conference participants can use the video conference remote controls to change camera angles, switch to their laptop or use the document camera at appropriate points in the proceedings where necessary. |
Supporting Materials |
Room Bookings |
How to obtain help |
To request a recording, use the online video conference booking procedure: To request more information, or for specific queries, contact the video conference support team on ext. 23525 or email videoconf@ulster.ac.uk |
Cost (where applicable) |
The service is provided at no cost to the end user. |
Service Metrics (KPI/SLA statement) |
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Who can avail of the service? |
The recording service is available for use by University staff, subject to acceptable use. Staff and students who have been granted access to recorded content can view it via a Web browser or Blackboard using their network logon credentials. |
Keywords |
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