| ELEMENT NAME | DESCRIPTION |
Major Service |
Library |
Service Name |
Provision of Subject Enquiry Service |
Service Description |
Academic staff and students who have specific queries relating to their subject area should contact the subject librarian supporting the Faculty on their campus. Contact may be made in person at the Library Information Desk, by email, phone or through use of the online enquiry form. On those occasions when the relevant subject librarian is not available, a member of another subject team will deal with the query and, depending on the nature of the query; it may need to be referred to the appropriate Faculty Librarian based on another campus. Outside of office hours, there will usually be a qualified librarian available to answer queries at the Library Information Desk. If these queries are complex, they will be provided within 3 working days. |
Service Owner |
Library |
Business Process |
Complex subject queries are answered by library staff who have the
relevant subject expertise and who are best placed to answer queries with
full knowledge of the information sources available. Subject queries will be dealt with at all times that the Library is open. During office hours, this assistance will be provided by a member of the Faculty Subject Team. In the evening and at weekends, a qualified librarian will usually be available to answer the query. Outside of office hours, staff and students may also submit their subject queries by email or voicemail to any member of their subject team with an expectation that a response will be provided by the next working day or, at most, within 3 working days. Subject enquiries may be made by staff or students in person (at the Library Information Desk), by phone, email or through the use of the Library's online enquiry form. Contact details for the subject teams are available from: http://libary.ulster.ac.uk/contact/ |
Supporting Materials |
Acceptable Use Code of
Practice (University of Ulster Information and Communication Equipments
and Telephony) Library Regulations Subject team members link |
How to obtain help |
The level of subject assistance provided will depend on the complexity of the enquiry. |
Cost (where applicable) |
No cost |
Service Metrics (KPI/SLA statement) |
|
Who can avail of the service? |
Academic staff and current students who need help in sourcing information in their subject area may contact any of their subject librarians for assistance |
Keywords |
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