| ELEMENT NAME | DESCRIPTION |
Major Service |
Library |
Service Name |
Provision of Individual Support for Subject Enquiries |
Service Description |
Individual students who are completing assignments or coursework may contact the subject librarian supporting their Faculty if they need help in using the Library's resources effectively to source relevant information. Contact may be in person at the Library Information Desk, by email, phone or through use of the online enquiry form. Ideally, these one-to-one help sessions should be arranged in advance with the relevant subject librarian but help will always be given during Library opening hours by a member of the Library's subject team. |
Service Owner |
Library |
Business Process |
Individual subject assistance can be tailored to the specific
information need of the student. This assistance may take the form of more
in-depth help in exploiting our resources to locate specialist information
or it may be as a refresher session for a student following attendance at
one of the pre-arranged subject classes. Individual assistance is available at all times that the library is open. During office hours, this assistance will be provided by a member of the faculty subject team. In the evening and at weekends, the assistance will be provided by a qualified librarian with general knowledge of all subject areas. Outside of office hours, students may also submit their queries by email or voicemail to any member of their subject team with an expectation that a response will be provided by the next working day. Subject enquiries may be made by students in person (at the Library Information Desk), by phone, email or through use of the Library's online enquiry form. Contact details for the subject teams are available from: http://library.ulster.ac.uk/contact/ |
Supporting Materials |
Acceptable Use Code of Practice (University of Ulster Information and Communication Equipments and Telephony) |
How to obtain help |
The level of subject assistance provided will depend on the nature of the student enquiry. |
Cost (where applicable) |
No cost |
Service Metrics (KPI/SLA statement) |
|
Who can avail of the service? |
Academic staff and current students at all levels who need help in sourcing information for their coursework may contact any of their subject librarians for assistance. |
Keywords |
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