ISD Service Catalogue

Major Service
Desk Category

Student Services

Service Name

Student Email

Service Description
(including technical
requirements/Specifications)

When a student has enrolled at Ulster, an email address is automatically created based on their name. This is your Outlook Live account name followed by @email.ulster.ac.uk

Student email and Skydrive file storage are provided through Microsoft's Office 365 services.

Students can easily access their email via:

• University Portal - Once you log into the portal there are Quick links to Email and Skydrive
• You can go directly to your email, calendar and file storage at outlook.com using your Ulster email address and password to Sign In

Service Owner

Business Process
(from a user perspective)

• Central Authentication Service (CAS) creates a secure way for users to access multiple services with a single sign-on.
• Identity Management solutions are deeply embedded within university business processes. When new students or staff join the University or when roles change, staff react immediately (updating AD/SD) to enable access to new resources. Tight integration with other enterprise systems ensures that these changes happen in a timely manner.

Supporting Materials

How to obtain help

Contact the ISD Service Desk

Email:  servicedesk@ulster.ac.uk. 

Telephone:  internal 66777

 external:  028 90366777

Cost (where applicable)

Service Metrics (KPI/SLA statement)

Who can avail of the service?

Keywords

Calendaring

Mail