| ELEMENT NAME | DESCRIPTION |
Major Service |
Identity and Access |
Service Name |
Student Accounts |
Service Description |
Student network accounts are created for all students studying on a course on one of the four main campuses, and are maintained in a single student directory service providing authenticated access to SITL desktop, wireless and online services such as Blackboard Learn, PACE, Library catalogue, Athens and the Student online Portal. In addition, students are allocated a Live@edu email account and associated Skydrive online data storage service. Students may use their accounts as long as they are registered for their course of study. Access is removed when they leave. The exception to this is the Live@edu account and Skydrive allocation which remain live after students leave. Network accounts are managed according to registration status and are created when students are eligible to enrol. During the account lifecycle, access is suspended in cases where there are Fees or disciplinary issues, but re-established once resolved. A self service online password change facility is available for forgotten passwords, or if they simply wish to change it. Passwords may also be changed during logged in sessions at the SITL desktop, or via a kiosk situated at the campus Library. This is based upon the Policy Implementation Framework |
Service Owner |
ICT Infrastructure |
Business Process |
Student network account details are obtained during initial online enrolment and may also be accessed via the student kiosk |
Supporting Materials |
Information for students |
How to obtain help |
The Service Desk will provide support to those unable to avail of it through the Service Catalogue Entry and self help resources Email: servicedesk@ulster.ac.uk Telephone: 66777 External: 02890366777 |
Cost (where applicable) |
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Service Metrics (KPI/SLA statement) |
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Who can avail of the service? |
All students eligible to enrol on a course of study at one of the four main campuses |
Keywords |
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