| ELEMENT NAME | DESCRIPTION |
Major Service |
Staff Services |
Service Name |
Staff Desktop Image Provision for Faculties |
Service Description |
ISD supports over 2000 Windows based desktop PCs throughout the University in locations which include Libraries, IT laboratories, teaching rooms and group study rooms. ISD also supports Windows based PCs in the various administration departments of the University. All of these machines are configured with a base operating system image, depending on whether they are for staff or student use, and connected to an Active Directory domain for authentication to the network as well as access to the various systems and services that are required by their users. The base images that are built and configured within ISD meet the agreed University Desktop Standards Architecture. Further configuration and management is performed via Microsoft Active Directory tools and applications. The base images deployed on the ISD supported systems are also available for deployment to faculty owned systems. |
Service Owner |
|
Business Process |
Deployment of the image will require:
Deployment of a Staff Desktop Image is to be carried out in conjunction with the ICT Customer Services team who can advise on technical and procedural aspects. Requests for Staff Desktop Image Provision need to be submitted via the ISD Service Desk |
Supporting Materials |
A comprehensive set of deployment notes is available, on request, via the Service Desk. |
How to obtain help |
Help is arranged via the ISD Service Desk – servicedesk@ulster.ac.uk or 028-903-66777. |
Cost (where applicable) |
The service and software image is available to faculties and departments at no cost |
Service Metrics (KPI/SLA statement) |
|
Who can avail of the service? |
The service is available to all faculties and departments of the University. |
Keywords |
Staff Image Staff |
