ISD Service Catalogue

Major Service
Desk Category

Identity and Access

Service Name

Staff and Associate Accounts

Service Description
(including technical
requirements/Specifications)

• Staff network accounts are created for all new employees and authorized associates.  The Registrations, Access and Deletions (RAD) process helps automate procedures for provisioning accounts for employees.   Existing staff members may also use RAD to request accounts for associates who, once authorized are then provisioned.  Staff network accounts are centralized in a single staff directory service providing authenticated access to the staff standard desktop service and online resources such as Blackboard Learn, Athens, Library catalogue and the staff Portal.  Local services may be accessed remotely on request using the Secure Remote Access Service (SRAS).  Provisioning also supplies a unique email address, Exchange mailbox, and secure, personal network file storage.
•  Staff and associate accounts for leavers are de-provisioned through the RAD system. This process is automated for employees and via RAD authorization for associates.
• A self service online password change facility is available for forgotten passwords, or if a password change is required.  Passwords may also be changed during logged in sessions at the staff desktop, or via Outlook Web Access.
• This is based upon the Policy Implementation Framework

Service Owner

Business Process
(from a user perspective)

• Staff network account details are provisioned automatically for new employees.  Details are sent directly to the member of staff in a sealed envelope.
• Associate accounts are requested and authorized through the RAD process and then provisioned.  Details are sent directly to the associate in a sealed envelope.
• The University Acceptable Use Code of Practice must be signed and returned to the Service Desk before email addresses are made live.

Supporting Materials

• Information for Staff - http://www.ulster.ac.uk/isd/itus/
• RAD – http://www.ulster.ac.uk/isd/itus/rad/
  

How to obtain help

The Service Desk will provide support to those unable to avail of it through the Service Catalogue Entry and self help resources

Email: servicedesk@ulster.ac.uk  Telephone: 66777 External: 02890366777

Cost (where applicable)

Service Metrics (KPI/SLA statement)

• Staff and associate network accounts, once details are available to RAD are provisioned within one working day.  Details are sent via internal mail.
• Staff and associate email addresses are made live within one working day after receipt of signed Acceptable Use Code of Practice compliance.
• Staff and associate leavers accounts are disabled within one week, when notification is received from RAD.

Who can avail of the service?

Keywords

Secure Remote Access Service (SRAS)

Standard Desktop