ISD Service Catalogue

Archives

Business Applications

Data Centre and Servers

Document Management

Fileshares

Email and Calendaring

Hardware and Software

Identity and Access

Information Assurance

Information Provision

Service Desk

Library

Media Services

Networking

Reprographics

Staff Services

Student Services

Telecommunications

Training

Web Services

Portal
CAS

ELEMENT NAME	DESCRIPTION
Major Service Desk Category	Email And calendaring
Service Name	Email Management (Archiving)
Service Description (including technical requirements/Specifications)	An enterprise solution used to archive email content from Microsoft Exchange Attachments and message bodies can be shortcut from messages and held in a readily accessible archive
Service Owner	ISD Microsoft Services Team
Business Process (from a user perspective)	A copy of all items is held in the archive A policy can be applied to mailboxes specifying whether to remove either attachments or message bodies, or both, older than a specified number of days from these mailboxes Any attachment or message body shortcutted from the mailbox will be replaced with a link, within the stubbed message, to the archive A stubbed (or shortcutted) message is one that has had content removed to the archive Users can perform searches of the archive for missing/deleted mail content and restore them to their own mailboxes
Supporting Materials	http://www.ulster.ac.uk/isd/itus/catalogue/SearchandRestore.pdf
How to obtain help	Contact the ISD Service Desk on extension 66777 or email request to servicedesk@ulster.ac.uk
Cost (where applicable)
Service Metrics (KPI/SLA statement)
Who can avail of the service?	All Exchange users * Outlook 2011 is not yet supported Web browsers supported include Microsoft Internet Explorer, Mozilla FireFox and Apple Safari * Internet Explorer 9 is not yet support for searching the archive
Keywords	Archiving Email management Stubbed message