| ELEMENT NAME |
DESCRIPTION |
Major Service
Desk Category |
Server Hosting |
Service Name |
Server Hosting |
Service Description
(including technical
requirements/Specifications) |
- Provision of a secure, environmentally controlled environment with
uninterruptable power supply for rack mountable servers upon completion
of ICT Infrastructure Application for Hosting Server in Data Centre.
- Administrator/Root password must be provided securely to the Data
Centre and Operations Manager for emergency access.
- Physical monitoring of server status will be done.
- Remote access to server will be given to system administrators.
- Physical access will be granted, upon request, and availability of
Data Centre and Operations staff.
|
Service Owner |
ICT Infrastructure |
Business Process
(from a user perspective) |
- Complete the 2 application forms listed below.
- Submit to the Service Desk.
- Data Centre and Operations Manager will contact the applicant to
discuss physical arrangements
|
Supporting Materials
|
|
How to obtain help |
The Service Desk will provide support to those unable to avail of it
through the Service Catalogue Entry and self-help resource, email
servicedesk@ulster.ac.uk.,
telephone : 66777, external : 028 90 366777 |
Cost (where applicable) |
- There shall be no cost charged for Research or Departmental servers.
- There will be a charge levied for external applications dependant
upon physical size and power requirements. This cost will be negotiated
with the Head of ICT Infrastructure.
|
Service Metrics (KPI/SLA statement) |
- Availability will be arranged as convenient to both parties after
size requirements are considered.
- For external applications a Service Level Agreement, including KPIs,
will be negotiated and reviewed.
|
Who can avail of the service? |
- System Administrator of physical server purchased through the
University's Finance Department with approval of owner, normally of
University department.
- Head of Department requiring an application hosted on an ISD virtual
server.
- System Administrator from an external company.
|
Keywords |
Server
Hosting
Power requirements
Rack mountable
Size
Physical Access
|
