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ELEMENT NAME	DESCRIPTION
Major Service Desk Category	Library
Service Name	Provision of Research Skills Training for Doctorate Students
Service Description (including technical requirements/Specifications)	All PhD (DEL and Council-funded) researchers / students must undertake at least 2 weeks training, annually. This is normally done as a combination of attending 'block training' events, ad hoc training sessions and departmental generic training. As part of this, the Research Development Programme Adviser (Staff Development Unit) manages a Generic Research Skills Training Programme which includes a half-day library course on developing information research skills to make the most effective use of the Library's available resources. The course is delivered by the relevant subject librarian(s) through a combination of presentations and practical hands-on skills development sessions for the participants.
Service Owner	Library
Business Process (from a user perspective)	The focus of this course is on the development of the skills necessary to identify, locate, evaluate and record quality information relevant to in-depth postgraduate research. By the end of the course participants will be able to:
	Use the library guide for Researchers and the Faculty Subject Guide for Business Construct an effective search strategy Identify and use relevant databases and e-journals Critically evaluate sources of information Identify current awareness services Recognise different citation styles and the importance of recording all sources used and be aware of Refworks.
	The course is run at the start of each semester and promoted by the Research Development Programme Adviser but may be delivered at any time during the academic year depending on when new research students register to undertake their doctorate. Subject Librarians are dependent on being notified of when these new research students have completed the registration process. Arrangements for the delivery of these Generic Research Skills Training sessions is made by the Research Development Programme Advisor at the start of each semester or by the appropriate Subject Librarian when notified of new research students.
Supporting Materials	Acceptable Use Code of Practice (University of Ulster Information and Communication Equipments and Telephony) Library Regulations
How to obtain help	Further library support and assistance is available to all research students by contacting the appropriate Subject Librarian on their campus.
Cost (where applicable)	No cost
Service Metrics (KPI/SLA statement)
Who can avail of the service?	All new PhD (DEL - and Council-funded) research students will be invited to attend a library session as part of their training programme through the Staff Development Unit. New research students must have completed the registration process and have a student ID number and network password. niversity of Ulster students and staff, or other fully registered borrowers, and to a lesser degree members of the public.
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