ISD Service Catalogue

ELEMENT NAME	DESCRIPTION
Major Service Desk Category	Reprographic Services
Service Name	Multi Function Devices (MFD)
Service Description (including technical requirements/Specifications)	Management of MFD services (print, copy, scanning). This includes installation of print and scanning options along with training and advice. Supply of all consumables and service contract.
Service Owner	Reprographic Services
Business Process (from a user perspective)	Provide (where business applicable) an MFD service that includes print, copying and scanning from a single device. This service is then charged to the customer based on usage. Student printing and copying services (including payment card)
Supporting Materials	http://www.ulster.ac.uk/isd/reprographics/repro-leaflet.pdf
How to obtain help	Contact any of our campus locations for assistance. All numbers are available in the Reprographic Services leaflet.
Cost (where applicable)	Please enquire when you contact us.
Service Metrics (KPI/SLA statement)
Who can avail of the service?	Any customer of the University
Keywords	MFD Copy Scan Copy Card Print Card Print